Senior Director

What You’ll Do:

We are looking for a seasoned leader that will bring new ideas, optimizations, and best practices for the entire technology organization. As a director, you will work closely with leadership and engineers to deliver the solutions, processes and measurements that support the development of high-quality safety-critical software. Specific areas of focus for Enablement Success may include:

• Work closely with other departments like engineering, product development, and sales to resolve complex customer issues
• Communicate effectively with management regarding support performance and challenges
• Act as the primary point of contact for escalated support issues.
• Develop measurements to Monitor key performance indicators (KPIs) to ensure team effectiveness and identify areas for improvement.
• Analyze failure feedback to identify trends and implement improvements to support processes
• Establish and maintain service level agreements (SLAs) for support response times and resolution.
• Develop and implement support strategies aligned with business goals.
• Monitor key performance indicators (KPIs) to measure team effectiveness and identify areas for improvement.
• Manage support budgets and resource allocation

As a strategic thinker, the Director Engineering is staying on top of latest innovations in the industry and drive new ideas into the organization. He/she is also continuously reviewing internal developments and is proactively resolving roadblocks within his/her organization and beyond

As a leader, you are responsible for the …

• Development of business plans and operational priorities to meet goals and objectives of the organization.
• Facilitation of processes for the delivery of scalable and high-quality systems products for autonomous driving vehicles and support systems.
• Collaboration with other management and teams as needed to meet goals, monitor team performance, and achieve objectives.
• Understanding of the industry best practices in support and partner management
• Career development and coaching of the team.
• Selection and performance management of the teams.
• Continuous performance feedback is being delivered
• Compensation analysis in close collaboration with peer managers and People Operations.

What You’ll Need to Succeed:

• Ability to be a strategic partner to the organization and identify & plan how to meet future needs of the organization.
• Expert knowledge and demonstrated leader of support and vendor operations, acting as an advisor to other leaders on relevant trends and emerging issues.
• Ability to effectively manage a team of managers and professionals and identify opportunities to grow and develop the team.
• Ability to evangelize best practices and promote consistent standards including performance metrics, root cause analysis and CLCA.
• A customer first mentality: experience leading teams that support products or engineering environments.
• Develop plans and anticipate the needs for incident response, security and compliance audits.

Bonus Points:

• 20+ years Experience within manufacturing environment or support environment
• 15+ years Experience managing/working through vendors to include contract and performance management
• 15+ years Leader experience

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance