Full-Time

Application Support Analyst

Posted on 8/24/2024

CIM Group

CIM Group

1,001-5,000 employees

Real estate and infrastructure development and management

Government & Public Sector
Real Estate

Compensation Overview

$31.3 - $40.9Hourly

+ Bonus

Mid

Los Angeles, CA, USA

Position requires onsite presence in Los Angeles, CA.

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
Excel/Numbers/Sheets
Requirements
  • Bachelor’s Degree in Business, Computer Science, Information Systems, or related discipline.
  • 3+ years’ experience Salesforce Administrator experience (Salesforce power user and/or Salesforce administrator), preferably with at least 30-100+ users.
  • Strong preference for candidates who are Salesforce certified as an Administrator and/or Platform App Builder.
  • 1+ years’ experience in business systems application assignment, preferably in a real estate, investments or banking environment.
  • Excellent documentation and professional communication skills.
  • Experience with handling support tickets and delivering resolutions in a timely manner. Familiarity with Service Now (S-NOW) ticketing system a plus.
  • A self-starter with attention to detail who endeavors to be a full Salesforce admin down the line by increasing their hands-on experience & furthering their Salesforce support education is preferred.
  • Demonstrated knowledge of Salesforce's core/custom objects, profiles, permission sets, record types, page layouts, validation rules, approval processes, formula fields, automation, AppExchange, reports and dashboards, etc.
  • Hands-on development experience using Process Builders, Flows, and SOQL.
  • Ability to migrate processes from Salesforce Classic to Lightning.
  • Experience with Admin tools such as DataLoader and Workbench a plus.
  • MS Excel power user skill set a plus related to routine ETL creation data uploads to create various tasks & triggers.
  • Automation experience within the Salesforce environment for tasks, workflows & Flows.
Responsibilities
  • Provide timely resolution and end-to-end communications for all Tier 1/2 Salesforce support requests.
  • Examples of support include, but are not limited to: setting up new user access, modifying user permissions, creating/configuring reports, assisting with mass creation/updating of records, updating approval and/or process builder setup as well as investigating error messages to determine the root cause.
  • Assess and triage Salesforce support requests effectively. Includes adequate testing performed & prompt escalation to senior team members, as necessary.
  • Work to debug technical issues by delivering timely fixes while also proposing and/or working on scalable long-term solutions.
  • Perform routine bulk upload processes for fund closing commitment creation.
  • Identify opportunities for automation improvement and partner with the Senior BSA Salesforce team to implement. Identify areas of redundancy or erroneous data and work with Senior BSA Salesforce team to address and resolve.
  • Perform detailed intake to gather critical information from business stakeholders and/or partner teams and recommend Salesforce system or process solutions.
  • Provide user management support for additional business applications, as needed (Yardi, Tenrox, Certify, DocuSign, etc.). Support Application Support team with non-Salesforce application support needs, including simple tasks & user creation requests.
  • Monitor deliverables and ensure timely completion of support ticket/projects.
  • Develop and maintain department documentation related to Salesforce FAQs & routine procures & automation related to the Salesforce environments.

CIM Group focuses on real estate and infrastructure, operating as an owner, operator, lender, and developer. The company targets urban areas with significant growth potential, acquiring, developing, and managing properties while also providing loans for real estate projects. Revenue is generated through property rentals, sales, and lending activities. CIM serves a variety of clients, including investors, businesses, and community organizations, and has worked on notable projects like the Dolby Theatre in Hollywood and the Tribune Tower in Chicago. What sets CIM apart from competitors is its strong commitment to community engagement, demonstrated through initiatives such as preparing meals for those with chronic illnesses and creating community gardens. The goal of CIM Group is to be the leading partner for those involved in real assets that benefit communities.

Company Stage

Debt Financing

Total Funding

$559.3M

Headquarters

Los Angeles, California

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for mixed-use developments boosts CIM's urban real estate investments.
  • CIM's focus on sustainable practices aligns with the growing trend for green buildings.
  • The rise of smart technology in real estate enhances CIM's property management capabilities.

What critics are saying

  • Rising interest rates may increase borrowing costs for CIM Group.
  • Remote work trends could reduce demand for CIM's commercial office spaces.
  • Stricter environmental regulations may raise compliance costs for CIM's projects.

What makes CIM Group unique

  • CIM Group focuses on community-centric real estate and infrastructure projects.
  • The company integrates ESG initiatives into its investment and development strategies.
  • CIM Group has a diverse portfolio, including iconic projects like the Dolby Theatre.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement Leave

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Professional Development Budget

Wellness Program

Volunteer Time Off

INACTIVE