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Senior Program Operations Manager
Shipping Carriers
Confirmed live in the last 24 hours
Remote in USA • Brooklyn, NY, USA
Experience Level
  • Manage and advance Etsy small parcel shipping (with focus on postal carriers) solutions, label and tracking integrations, costing and carrier rates for domestic US, domestic global (ie UK to UK, AU to AU) and global cross border shipping for customer to customer parcels
  • Help to provide data for conducting analysis on all new and existing shipping rates and pricing to ensure accuracy, correct implementation and optimize for Etsy business goals
  • Manage vendor payment validations
  • Lead ad hoc analysis of business KPI and financial elements such as rate changes, on time deliveries and delivery exceptions
  • Assist in new Shipping carrier and other partners/vendor evaluations
  • Monitor and develop optimized KPI reporting of the key operational, technical and financial SLA's related to the global shipping programs
  • Uphold and improve the overall operational health of the Shipping based on the key KPI on partnerships and the Etsy business
  • Ensure real-time uptime support of the Etsy shipping program
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
  • Passionate about helping the Etsy community grow through more intuitive, informative, and efficient shipping solutions
  • 4+ years prior experience working in or with small parcel shipping carriers/consolidators in a heavily financial/analytical role
  • Domestic and international lightweight consumer parcel shipping experience with emphasis in postal carriers required
  • Comfortable with multitasking and can prioritize projects happening in parallel
  • Superior organizational and time management skills
  • Ecommerce/marketplace shipping program experience a big plus
  • 3P Shipping label integration and reselling experience a big plus

1,001-5,000 employees

Handmade & vintage items marketplace platform
Company Overview
Etsy’s mission is to keep human connection at the heart of commerce through their e-commerce platform dedicated to handmade and vintage items. The company has developed a vibrant community marketplace that empowers sellers and entrepreneurs to keep doing what they love and also delivers buyers to look for something special with human touch.
  • 100% paid medical, dental, and vision coverage for employees and their eligible dependents
  • Life, AD&D, & supplemental long-and short-term disability insurance
  • Matching 401(k)
  • Generous PTO policy
  • Paid sabbatical program
  • Charitable contribution match
  • Volunteer time off
Company Core Values
  • We commit to our craft
  • We minimize waste
  • We embrace differences
  • We dig deeper
  • We lead with optimism