Reservations Agent

Job Description

As a Reservations Agent, you’ll be the first point of contact for many of our guests, managing enquiries and reservations with a balance of efficiency, accuracy and genuine care.

You’ll be responsible for:

• Managing guest enquiries across phone, email and online channels, providing warm, professional and knowledgeable service.
• Handling reservations from start to finish, including new bookings, amendments, cancellations, special requests and guest preferences.
• Maximising revenue by confidently recommending room upgrades, packages, dining experiences and other hotel offerings based on guest needs.
• Converting enquiries into bookings by understanding availability, rates, promotions and hotel offerings.
• Maintaining accurate records across reservation and property management systems, ensuring all guest information and requests are captured correctly.
• Collaborating across the hotel with Front Office, Revenue, Sales, Food & Beverage and other teams to ensure guest requests are communicated and delivered effectively.
• Representing the Sofitel brand by consistently delivering refined, attentive and personalised service that reflects our luxury positioning.

Qualifications

About You

• Previous experience in a hotel reservations, front office, guest services or similar hospitality role is highly regarded.
• A genuine passion for luxury hospitality and delivering personalised, memorable guest experiences.
• Strong communication and interpersonal skills, with the ability to build rapport and confidently engage with guests from diverse backgrounds.
• Excellent attention to detail, organisation and time management, with the ability to manage multiple enquiries and priorities in a fast-paced environment.
• Commercially minded with a natural ability to identify upselling opportunities and confidently promote room upgrades, packages and hotel experiences.
• A positive, team-oriented approach with a willingness to collaborate across departments and consistently uphold Sofitel’s luxury service standards.

Additional Information

Why Join Sofitel Sydney Wentworth?

At Sofitel Sydney Wentworth, you'll be part of an iconic hotel entering a new chapter. We invest in our people, celebrate success and provide opportunities to build a rewarding career within one of the world's leading luxury hospitality brands.

Our benefits include:

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
• 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• Onsite perks including complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
• A complimentary hotel stay package to celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Program for confidential wellbeing support If you’re passionate about hospitality, service excellence, and innovation, we want to hear from you!

Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full working rights in Australia are required for this role.