Full-Time

Customer Success Training Specialist

Confirmed live in the last 24 hours

3E

3E

501-1,000 employees

Chemical safety and regulatory compliance solutions

Industrial & Manufacturing
Healthcare

Compensation Overview

$55k - $65kAnnually

+ Performance-based incentive + Equity

Entry, Junior, Mid

Canton, OH, USA + 1 more

More locations: Bethesda, MD, USA

Hybrid working environment; requires in-office presence.

Category
Customer Education & Training
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 1-5 years in customer support or training roles; experience with remote or global teams preferred.
  • Strong communication, facilitation, creativity, and problem-solving skills.
  • A knack for designing engaging and innovative training materials is a must.
  • Willingness to travel occasionally for internal or external meetings.
Responsibilities
  • Deliver impactful training on 3E software applications in remote and virtual settings, supporting both new and existing customers.
  • Create engaging instructional materials, including interactive e-learning modules, videos, and job aids, with a focus on creativity and innovation.
  • Partner with Customer Success Managers to align training with client goals and organizational priorities.
  • Advocate for customers by sharing feedback and insights with product and development teams.
  • Leverage modern learning techniques and tools to create exceptional training experiences.
  • Analyze customer data to identify trends, learning gaps, and risks of churn.
  • Stay informed on industry trends, attend relevant events, and continuously improve training methodologies.

3eco.com provides solutions for chemical and workplace safety, product stewardship, supply chain visibility, and sustainability. Their services help manufacturers, suppliers, and businesses comply with global regulatory standards related to chemicals. The company simplifies the process of managing compliance by offering outsourced solutions for collecting and standardizing supplier data. They also manage Safety Data Sheets (SDS), which are essential for tracking chemical regulations. Clients pay for access to a database of over 10 million SDSs and receive 24/7 support for compliance challenges. 3eco.com differentiates itself with its extensive industry experience and comprehensive service offerings, aiming to empower organizations to operate safely and sustainably while avoiding product recalls and ensuring compliance with regulations like REACH.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Carlsbad, California

Founded

1988

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital compliance solutions boosts 3E's market potential.
  • Acquisitions like Quick-FDS expand 3E's presence in the European market.
  • Collaboration with Cority significantly enhances 3E's SDS library offerings.

What critics are saying

  • Integration challenges from acquisitions may disrupt service delivery and client satisfaction.
  • Sale to New Mountain Capital could lead to strategic shifts misaligned with client needs.
  • Increased competition from other platforms may erode 3E's market share.

What makes 3E unique

  • 3E offers a comprehensive suite of regulatory compliance and safety solutions.
  • The company provides a vast database of over 10 million Safety Data Sheets.
  • 3E's acquisition of Toxnot enhances its product compliance and sustainability capabilities.

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