Full-Time

Customer Success Training Specialist

Posted on 11/21/2024

3E

3E

501-1,000 employees

Chemical safety and regulatory compliance solutions

Industrial & Manufacturing
Healthcare

Compensation Overview

$55k - $65kAnnually

+ Performance-based incentive + Equity

Junior, Mid

Canton, OH, USA + 1 more

More locations: Bethesda, MD, USA

Hybrid working environment; requires in-office presence.

Category
Customer Education & Training
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 1-5 years in customer support or training roles; experience with remote or global teams preferred.
  • Strong communication, facilitation, creativity, and problem-solving skills.
  • A knack for designing engaging and innovative training materials is a must.
  • Willingness to travel occasionally for internal or external meetings.
Responsibilities
  • Deliver impactful training on 3E software applications in remote and virtual settings, supporting both new and existing customers.
  • Create engaging instructional materials, including interactive e-learning modules, videos, and job aids, with a focus on creativity and innovation.
  • Partner with Customer Success Managers to align training with client goals and organizational priorities.
  • Advocate for customers by sharing feedback and insights with product and development teams.
  • Leverage modern learning techniques and tools to create exceptional training experiences.
  • Analyze customer data to identify trends, learning gaps, and risks of churn.
  • Stay informed on industry trends, attend relevant events, and continuously improve training methodologies.

3eco.com offers solutions for chemical and workplace safety, helping businesses comply with global regulations. They provide services for collecting and standardizing supplier data and managing Safety Data Sheets (SDS), which is crucial for tracking chemical safety information. Unlike competitors, 3eco.com focuses on a full-service approach that helps clients avoid product recalls and ensures compliance with regulations like REACH. The company's goal is to empower organizations to operate safely and sustainably.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Carlsbad, California

Founded

1988

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for digital compliance solutions boosts 3E's market potential.
  • Integration of AI in compliance solutions enhances 3E's data analysis capabilities.
  • Rising ESG criteria adoption aligns with 3E's sustainability-focused services.

What critics are saying

  • Increased competition from emerging startups may erode 3E's market share.
  • Rapid acquisitions could lead to integration challenges and inefficiencies.
  • Changes in global chemical regulations may require significant service adjustments.

What makes 3E unique

  • 3E offers a comprehensive suite of services for chemical and workplace safety.
  • The company provides a vast database of over 10 million Safety Data Sheets.
  • 3E's acquisition of Toxnot enhances its sustainable supply chain solutions.

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