Full-Time
Billing Operations Analyst
Posted on 7/18/2024
Deleteme
51-200 employees
Removes personal information from the internet
Senior, Expert
Remote in USA
- 5+ years of billing expertise with an analytical mindset through job-related training and hands-on experience
- Experience with Order to Cash (OTC) processes for SaaS based businesses
- Independent/flexible problem-solver with the ability to work in a fast-paced and ever-changing change environment
- Strong written and verbal communication skills
- Advanced Excel skills (Pivot table, Vlookup, Hlookup)
- Strong organizational skills, concise documentation skills, and ability to meet tight deadlines
- Experience with NetSuite, Salesforce, Stripe, or Maxio(SaasOptics) is a plus
- Oversee and execute on all order management and operational billing processes
- Review contracts against standard terms and escalated nonstandard terms for review
- Setup, manage, and troubleshoot multiple customer portals for invoice submissions
- Manage all billing related email | slack tickets and independently solve customer inquiries with a positive customer service approach
- Manage and report on DSO's and contact customers regarding payment of outstanding invoices
- Make customer collection calls and or emails to resolving billing and payment disputes
- Build relationships with Sales, Customer Success and Support teams to propose solutions in a timely fashion and make recommendations to continually improve the billing processes
- Perform month/quarter-end close tasks associated with revenue recognition
- Execute internal controls as well as design new process controls to improve the efficiency and scalability of order to cash process
- Act as the subject matter expert on all billing related items
- Prepare and review schedules/reports in support of external audits
- Drive ad hoc and business-critical accounting projects through completion
DeleteMe specializes in removing personal information from the internet to help individuals protect their online privacy. The service targets data brokers, which are companies that collect and sell personal information without consent. Clients subscribe to DeleteMe, paying a recurring fee for the removal of their data from search engines and data broker databases. The process starts when clients submit their personal information, after which DeleteMe's experts search for and remove this data. Clients receive a detailed report within seven days, and the removal process is repeated every three months to ensure ongoing protection. Unlike competitors, DeleteMe focuses on continuous monitoring and regular updates, providing clients with a structured approach to maintaining their privacy. The goal of DeleteMe is to help individuals safeguard their personal information and improve their online reputation.
Company Stage
Seed
Total Funding
$8.7M
Headquarters
Somerville, Massachusetts
Founded
2011
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- DeleteMe's partnership with INN and funding from Microsoft's Democracy Forward Initiative enhances its credibility and reach.
- The increasing awareness of online privacy issues and data breaches drives demand for DeleteMe's specialized services.
- Their recurring revenue model ensures financial stability and allows for continuous service improvements.
What critics are saying
- The competitive landscape of online privacy services is growing, requiring DeleteMe to continuously innovate to stay ahead.
- Dependence on subscription renewals means that customer satisfaction and retention are critical for sustained revenue.
What makes Deleteme unique
- DeleteMe focuses exclusively on removing personal information from the internet, unlike broader cybersecurity firms that offer a wide range of services.
- Their subscription-based model ensures continuous monitoring and protection, providing a recurring revenue stream and ongoing client engagement.
- The collaboration with organizations like the Institute for Nonprofit News (INN) highlights their commitment to protecting vulnerable groups such as journalists.