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Customer Support Associate
Posted on 12/22/2022
INACTIVE
Locations
Tampa, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Zendesk
Requirements
  • Provide world-class customer support via email and phone channels for English speaking customers all over the world
  • Understand that making a customer happy is crucially important to a business's success and you make that your goal for every contact
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers
  • You have exceptional verbal & written English skills - Phone and email contacts are the main responsibility for this role, so clear communication is key, and we'll be evaluating yours all the way through from your application to the final interview
  • You're flexible. Open to working days, evenings, and occasional weekend shifts. While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer's needs, so we can't guarantee you your preferred shift and shifts can change over time. For the North America teams, most shifts fall between 9:00am - 8:00pm EST, and each agent works 2 weekend days per month (your first month and a half would be a 9:00am-5:00pm schedule while you complete your initial paid CS training)
  • You're organized. You're methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won't stand over your shoulder. Your Lead will be entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
  • You're cool under pressure. You take charge in challenging situations and you keep your composure if things get tense - a fast-paced, ever-changing environment is where you thrive
  • You're a team-player. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will
  • You're growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you're adaptable, learning new systems and processes quickly
  • You're technically inclined. You're quick behind the keyboard, with a typing speed of at least 35 words-per-minute and you can learn new software and systems quickly - Knowledge of CRM tools (like Zendesk, Twilio, or similar) that support phone, and email channels would be helpful
  • You're ideally someone who has worked in customer support before (preferably in banking or finance), but we're willing to work with the right person, whatever your experience. We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit!
Responsibilities
  • Make an Impact - We're all about intellectual curiosity, growth, and a solution-oriented mindset, because after all, this isn't just a job to us! 🚀
  • Be Yourself - We're looking for team members who have friendly personalities that are fun to work with! We're not interested in drama, only good Karma! 💙
  • Work Globally - Our customers are all over the world and our team members are just as diverse. We're 4000+ Wisers strong, with over 90 nationalities working in offices from Tampa to Tokyo, and several places in-between 🌎
  • Inspire Teams - With your ideas, knowledge, self-starting attitude, and customer insight, you'll directly drive innovation and help us make money borderless! Whatever the mission, we get it done! 💫
Wise

1,001-5,000 employees

International finance transfer service
Company Overview
Wise’s mission is to create a world with money without borders – moving it instantly, transparently, conveniently, and eventually for free. The company is committed to empowering money for people and businesses through their app and website that utilizes a complex engine of currencies and routes that is being designed and built by their teams across cities around the world.
Benefits
  • PTO & annual leave
  • Work from home flexibility
  • Parental leave
  • Medical insurance plans
  • Health & wellbeing discounts
  • Pension & retirement plans
  • Social events
  • Relocation support
Company Core Values
  • This isn't just a job, we're a revolution
  • We get it done
  • Customers > team > ego
  • No drama. Good Karma.