Technical Account Manager @ Alation

Technical Account Manager

Posted on 3/2/2023

INACTIVE

Locations

San Carlos, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Apache Hive

Apache Spark

AWS

Docker

Google Cloud Platform

Hadoop

Java

Linux/Unix

Microsoft Azure

SAP Products

MongoDB

Operating Systems

REST APIs

Sales

Splunk

SQL

Tableau

Python

NoSQL

Requirements

Motivated self starter to work in a fast paced startup environment. Must be proactive to be successful in this role
Comfortable working in a non-traditional office environment using virtual teaming and working remotely
Passionate about ensuring customers get maximum value out of their investment
Professional customer-facing communications and client-management skills
Demonstrated inclination to share knowledge and assist teammates
Willing to travel 10-30%
Minimum 5+ years of consulting experience, preferably within a Customer Success or Professional Services organization
Experience administering Linux operating systems
Experience working with containers, e.g. Docker
Experience in network troubleshooting with tools such as telnet, tracert, netstat
Experience with at least one public cloud provider (AWS, Azure, GCP)
Experience with multiple databases, warehouses and data lakes
Excellent SQL query skills
Experience coding against REST APIs using Python, Go, or Shell scripts
Experience with Business Intelligence tools, e.g. Tableau, PowerBI, Qlik Sense, SAP BO

Responsibilities

Understand why the customer purchased Alation and their desired business outcomes
Participate in account knowledge transfer sessions with Alation pre-sales and Professional Services
Partner with the account team to develop a long term success plan, and assist the customer in execution against that plan
Guide and assist customers with a variety of technical challenges, from architecture to adding new data sources to troubleshooting scripts
Lead customers through on-premise and cloud based product installation procedures
Conduct periodic training sessions in person or over a video conference
Aid in configuring single sign-on (SSO) authentication using SAML, LDAP, and/or SCIM
Configure out-of-box database, file system and Business Intelligence tool connectors
Produce sample scripts against the Alation REST API
Provide input on new features to Product Management
Document lessons learned, tips/tricks and contribute knowledge base articles
Participate in customer community forums
Monitor and provide input to Support cases

Desired Qualifications

Working with big data, e.g. Hadoop, MapReduce, Hive, Spark, Impala
NoSQL technologies, e.g. MongoDB, Apache Avro, GraphQL, Neo4j
Java coding
Experience with Alation or other data cataloging/governance tools
Observability tools such as Data Dog, Splunk, Sumo Logic

Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.

Big Data isn’t a problem. It’s an opportunity.

At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”

We help companies like Pfizer and Salesforce empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions (like a program for early-stage disease detection with Pfizer) and connect people to great data in less time (like Salesforce, whose analysts can now find data 35% faster). And we’re just getting started.

With more than $340M in funding - valued at over $1.7 billion and 450+ customers with household names - Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the third time, and our exceptional Glassdoor rating (4.7 out of 5!) reflects a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?

Join us!

As a Technical Account Manager at Alation, you are the trusted advisor and mentor at your cohort of strategic customers. This is a highly technical role with a large customer facing portion. Partnered closely with the account team, you will ensure your customers continue to realize maximum value from Alation.

In this role you will help your customers use, expand and troubleshoot the Alation platform and be the voice of the customer within Alation, interacting with Support, Product Management, Engineering and Sales.

The ideal candidate will have in-depth knowledge and experience in data management, data analytics or data science, interfacing with both business and technical users. The successful candidate will be able to work in a fast paced environment, have a natural curiosity to learn new technologies and topics, be a self starter and proactively engage customers.

What you will do:

Understand why the customer purchased Alation and their desired business outcomes
Participate in account knowledge transfer sessions with Alation pre-sales and Professional Services
Partner with the account team to develop a long term success plan, and assist the customer in execution against that plan
Guide and assist customers with a variety of technical challenges, from architecture to adding new data sources to troubleshooting scripts
Lead customers through on-premise and cloud based product installation procedures
Conduct periodic training sessions in person or over a video conference
Aid in configuring single sign-on (SSO) authentication using SAML, LDAP, and/or SCIM
Configure out-of-box database, file system and Business Intelligence tool connectors
Produce sample scripts against the Alation REST API
Provide input on new features to Product Management
Document lessons learned, tips/tricks and contribute knowledge base articles
Participate in customer community forums
Monitor and provide input to Support cases

Who you are:

Motivated self starter to work in a fast paced startup environment. Must be proactive to be successful in this role
Comfortable working in a non-traditional office environment using virtual teaming and working remotely
Passionate about ensuring customers get maximum value out of their investment
Professional customer-facing communications and client-management skills
Demonstrated inclination to share knowledge and assist teammates
Willing to travel 10-30%

You should have:

Minimum 5+ years of consulting experience, preferably within a Customer Success or Professional Services organization
Experience administering Linux operating systems
Experience working with containers, e.g. Docker
Experience in network troubleshooting with tools such as telnet, tracert, netstat
Experience with at least one public cloud provider (AWS, Azure, GCP)
Experience with multiple databases, warehouses and data lakes
Excellent SQL query skills
Experience coding against REST APIs using Python, Go, or Shell scripts
Experience with Business Intelligence tools, e.g. Tableau, PowerBI, Qlik Sense, SAP BO

Bonus Skills:

Working with big data, e.g. Hadoop, MapReduce, Hive, Spark, Impala
NoSQL technologies, e.g. MongoDB, Apache Avro, GraphQL, Neo4j
Java coding
Experience with Alation or other data cataloging/governance tools
Observability tools such as Data Dog, Splunk, Sumo Logic

Base Salary Target: $130,000 - $149,000

The base salary range is specific to the United States. The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty, and training. If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published.

#LI-RB1

#LI-Remote

More About Alation

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on

the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

Why Alation?

- Market-Leading Data Catalog Provider

- High-growth, collaborative environment with diverse and inclusive teams

- Continuous learning, enrichment and development opportunities

- Competitive pay and health offerings including commuter benefits

- Flexible time off to relax and recharge

and much, much more!

51-200 employees

Website

Data analytics for enterprises

Company Overview

Alation is a hyper-growth startup leading the Machine Learning Data Catalog space with an innovative product, passionate customers, and a team of people all working towards a common goal: to change the way people work with data.

Benefits

Health and wellness package
Vacation and time off
401(k), performing bonus, and company equity
Promote from within; lunch and learns
Commuter benefit program, company outings, happy hours, certain meals provided

Company Core Values

Move the Ball: Taking action, whether it’s effecting a partial solution or taking a small step forward instead of a big one.
Listen Like You’re Wrong: Listening with an open mind, trying to understand others’ perspectives before sharing your own.
Build for the Long-Term: Taking the time to lay solid foundations for future success.
Measure Success Through Customer Impact: The team ultimately measures themselves by the impact they achieve. They strive for fairness and kindness in all interactions.