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Technical Account Manager
Posted on 3/2/2023
San Carlos, CA, USA
Experience Level
Desired Skills
Apache Hive
Apache Spark
Google Cloud Platform
Microsoft Azure
SAP Products
Operating Systems
  • Motivated self starter to work in a fast paced startup environment. Must be proactive to be successful in this role
  • Comfortable working in a non-traditional office environment using virtual teaming and working remotely
  • Passionate about ensuring customers get maximum value out of their investment
  • Professional customer-facing communications and client-management skills
  • Demonstrated inclination to share knowledge and assist teammates
  • Willing to travel 10-30%
  • Minimum 5+ years of consulting experience, preferably within a Customer Success or Professional Services organization
  • Experience administering Linux operating systems
  • Experience working with containers, e.g. Docker
  • Experience in network troubleshooting with tools such as telnet, tracert, netstat
  • Experience with at least one public cloud provider (AWS, Azure, GCP)
  • Experience with multiple databases, warehouses and data lakes
  • Excellent SQL query skills
  • Experience coding against REST APIs using Python, Go, or Shell scripts
  • Experience with Business Intelligence tools, e.g. Tableau, PowerBI, Qlik Sense, SAP BO
  • Understand why the customer purchased Alation and their desired business outcomes
  • Participate in account knowledge transfer sessions with Alation pre-sales and Professional Services
  • Partner with the account team to develop a long term success plan, and assist the customer in execution against that plan
  • Guide and assist customers with a variety of technical challenges, from architecture to adding new data sources to troubleshooting scripts
  • Lead customers through on-premise and cloud based product installation procedures
  • Conduct periodic training sessions in person or over a video conference
  • Aid in configuring single sign-on (SSO) authentication using SAML, LDAP, and/or SCIM
  • Configure out-of-box database, file system and Business Intelligence tool connectors
  • Produce sample scripts against the Alation REST API
  • Provide input on new features to Product Management
  • Document lessons learned, tips/tricks and contribute knowledge base articles
  • Participate in customer community forums
  • Monitor and provide input to Support cases
Desired Qualifications
  • Working with big data, e.g. Hadoop, MapReduce, Hive, Spark, Impala
  • NoSQL technologies, e.g. MongoDB, Apache Avro, GraphQL, Neo4j
  • Java coding
  • Experience with Alation or other data cataloging/governance tools
  • Observability tools such as Data Dog, Splunk, Sumo Logic

51-200 employees

Data analytics for enterprises
Company Overview
Alation is a hyper-growth startup leading the Machine Learning Data Catalog space with an innovative product, passionate customers, and a team of people all working towards a common goal: to change the way people work with data.
  • Health and wellness package
  • Vacation and time off
  • 401(k), performing bonus, and company equity
  • Promote from within; lunch and learns
  • Commuter benefit program, company outings, happy hours, certain meals provided
Company Core Values
  • Move the Ball: Taking action, whether it’s effecting a partial solution or taking a small step forward instead of a big one.
  • Listen Like You’re Wrong: Listening with an open mind, trying to understand others’ perspectives before sharing your own.
  • Build for the Long-Term: Taking the time to lay solid foundations for future success.
  • Measure Success Through Customer Impact: The team ultimately measures themselves by the impact they achieve. They strive for fairness and kindness in all interactions.