Full-Time
Technical Specialist
Posted on 9/23/2025
InterSystems
1,001-5,000 employees
High-performance data platform for multiple industries
No salary listed
Slough, UK
In Person
 IT & Security (1) |
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- Project Management experience delivering complex integrated healthcare solutions in a customer facing role
- Experience with InterSystems technology and healthcare systems highly desirable
- Knowledge of Health Information Exchange (HIE) standards and best practices
- Experience supporting and troubleshooting live systems
- Able to evaluate and implement new PM tools
- Strong communication skills are a must
- Ability to solve difficult problems and develop creative solutions; ability to identify key issues/problems through analysis and questions and attack problems systematically; ability to see non-obvious relationships
- Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced; is friendly, personable, and engaging
- Committed to tasks while adhering to timeline; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness, and accuracy
- Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern
- Work in tandem with the Service Executive managing the project. Be the process representative to the customers and, where necessary, the escalation point between the customer and the Upgrade Assistance Program (UAP) Team and other internal groups.
- Oversee and manage multiple, simultaneous upgrade projects, provide process guidance to the UAP team; mobilize internal and external resources as necessary to achieve positive results.
- Manage the processes within the project – including the definition and ongoing monitoring of the customer-specific Project Plans. Carry out the management and escalation of scope, risks, and issues.
- Define the project scope, goals and deliverables in collaboration with Service Executive and other UAP team members.
- Produce the Customer-specific Upgrade Project Plan/Task Tracker.
- Maintain meeting notes, issues, and required adhocs.
- Ensure completed fixes from past work are considered for each upgrade.
- Produce internal and external weekly summary reports.
- Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies.
- Recognize areas for internal improvement and collaborate on plans for implementing them.
- Project Management qualification such as PMP or PMI desired
- Experience with one or more industry-standard Project Management software packages
InterSystems delivers high-performance data platforms and industry-specific software for healthcare, finance, and supply chain management. Its main offerings are the InterSystems IRIS Data Platform, HealthShare, and TotalView for Asset Management. IRIS handles large data volumes to support mission-critical applications, HealthShare securely shares and analyzes patient data across systems, and TotalView helps optimize physical and digital assets. Revenue comes from software licenses, cloud subscriptions, maintenance, and services, with a goal to help customers make better decisions and achieve better outcomes through scalable data infrastructure and AI-enabled capabilities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
1978
Simplify's Take
What believers are saying
- HealthShare AI Assistant strengthens demand for governed natural-language access to patient records.[4]
- Briya and 59stVentures partnerships expand AI-ready interoperability use cases across healthcare and ASEAN.[4]
- Royal Orthopaedic Hospital’s EPR selection supports continued NHS digitization demand for TrakCare.[4]
What critics are saying
- Epic-centered integrations create a brittle high-trust pathway for PHI exposure and data injection.[4]
- AI assistants broaden the prompt surface, increasing leakage risk if access controls lag.[4]
- Incumbents like Epic can bundle native interoperability and AI, compressing InterSystems’ differentiation.[4]
What makes InterSystems unique
- InterSystems sells unified data platforms for healthcare, finance, manufacturing, and supply chain.[1][4]
- IRIS, HealthShare, and TrakCare target mission-critical interoperability and longitudinal patient records.[4][5]
- The company is privately held, headquartered in Boston, and operates in 80-plus countries.[1][6]
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Your Connections
People at InterSystems who can refer or advise you
Benefits
Generous parental leave
Flexible work schedule
Family medical leave
Health insurance benefits
Wellness programs
Professional development
401k
Generous PTO
Company News
InterSystems has appointed Dr Tim Ferris as vice president of healthcare practice. The announcement was made as healthcare leaders gathered for the 2026 HIMSS Global Health Conference & Exhibition. Dr Ferris brings 30 years of experience as a primary care physician and healthcare executive. Most recently, he served as president of healthcare at Red Cell Partners. Previously, he was national director of transformation at England's NHS, managing a $2.5 billion budget and overseeing major digitalisation initiatives including expanding the NHS App to over 40 million citizens. He also served as CEO of the Massachusetts General Physicians Organisation and senior vice president for population health at Mass General Brigham, overseeing 3,000 physicians. A Harvard-trained physician and professor, Dr Ferris has authored over 120 publications on health IT and population health.
InterSystems honored with four 2026 Best in KLAS Awards. Boston-(ANTARA/Business Wire)-InterSystems, a creative data technology provider powering more than one billion health records globally, today announced it has received four Global 2026 Best in KLAS awards. The company earned a #1 ranking for Acute Care EHR in Asia, Oceania, and France, as well as for Shared Care Records in Europe. Best in KLAS is KLAS Research's annual recognition of top-performing healthcare technology and services solutions, based entirely on feedback from healthcare provider organizations. Awards are given within defined software and services market segments evaluated by KLAS Research using a standardized methodology that reflects customer experience and performance. In addition to U.S. market segments, KLAS also recognizes top-performing solutions through its Global (Non-U.S.) Best in KLAS Awards, which are based on feedback from healthcare organizations outside the United States and evaluated using the same research framework. InterSystems was honored with four 2026 Global Best in KLAS awards: * InterSystems TrakCare(R) received three separate Best in KLAS designations for Acute Care EHR in France, Asia, and Oceania, a rating that reflects strong feedback from healthcare organizations within each of these markets. * Shared Care Records (Europe): InterSystems HealthShare(R) was recognized as Best in KLAS for Shared Care Records in Europe for the third consecutive year, following prior wins in 2024 and 2025, based on feedback from healthcare organizations across the region. "At InterSystems, our mission has always been to build solutions as a joint effort with real end users on their real problems and opportunities in their world. Receiving four Best in KLAS awards is incredibly validating because these honors aren't decided by a panel of judges - they come directly from the feedback of the clinicians and healthcare leaders who use our technology every day," said Don Woodlock, President of InterSystems. "These awards are a testament to our customers' partnership and our team's dedication to technical excellence and customer success." "The Best in KLAS awards recognize the vendors who consistently deliver excellence through partnership with healthcare organizations. Winning this award means customers trust you to help them succeed in our rapidly changing healthcare landscape. This means helping them to improve patient care, achieve better outcomes, and find true ROI. We're honored to amplify the voice of providers and payers at KLAS, and to celebrate those vendors who turn feedback into action," said Adam Gale, CEO, KLAS Research. The complete 2026 Best in KLAS Awards: Global Software Report can be found here. About KLAS KLAS helps healthcare providers make informed technology decisions by offering accurate, honest, and impartial vendor performance information. KLAS monitors vendor performance through interviewing thousands of healthcare providers representing healthcare organizations throughout the US and across the globe. KLAS uses a simple methodology to ensure all data and ratings are accurate, honest, and impartial to help create market moving moments. Learn more at klasresearch.com. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24x7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
InterSystems has launched InterSystems Payer Connector, a new solution designed to help health plans integrate Epic Payer Platform with their broader application systems. The product is now available on the Epic Showroom. The connector functions as a governed integration hub that transforms and routes data between Epic Payer Platform and core health plan systems, supporting workflows across care management, utilisation management, claims and quality programmes. It uses prebuilt Epic-aware schemas and orchestrations to eliminate custom integration work. Key capabilities include loading member enrolment rosters, routing hospital admission notifications, retrieving clinical documents and pushing claims data into Epic's system. InterSystems, which powers over one billion health records globally, aims to help organisations accelerate returns on Epic Payer Platform investments and reduce gaps in care.
InterSystems launches HealthShare AI Assistant to optimize data retrieval and clinical engagement with conversational intelligence. InterSystems New capability empowers clinicians with faster, safer access to unified patient data InterSystems, a creative data technology provider powering more than 1 billion health records worldwide, today announced the launch of InterSystems HealthShare AI Assistant, a new generative AI capability designed to assist clinicians, case managers, and administrators in accessing and understanding patient information faster and more intuitively. Built on the trusted foundation of InterSystems HealthShare Unified Care Record (UCR), HealthShare AI Assistant introduces a conversational interface that enables users to securely query, summarize, and navigate complex longitudinal health records using natural language prompts. The AI Assistant queries records from thousands of diverse clinical data sources and leverages Generative AI to surface relevant insights and present information using industry-standard displays - empowering users with faster, more intuitive access to comprehensive patient data and key insights. Some key capabilities of HealthShare AI Assistant include: * Conversational Chat Interface - Empowers users to ask clinical questions or request patient summaries in plain language, delivering concise, context-aware insights instantly. * Pre-Built and Custom Prompts - Provides clinically curated starter prompts and enables organizations to build tailored, role-based configurations. * Source Traceability - Connects every AI-generated response to its verified record source, promoting transparency and clinical trust. * Seamless Integration - Operates within the HealthShare Clinical Viewer and Navigation Application keeping the assistant embedded in the user's natural workflow. * Comprehensive Governance - Implements configurable data profiles, role-based access controls, and full audit tracking to support safe, responsible AI use. "AI in healthcare must be grounded in trust, interoperability, and reliable data," said Don Woodlock, head of global healthcare solutions at InterSystems. "With HealthShare AI Assistant, we're giving healthcare professionals a faster and safer way to access the information they need, right from within their existing workflows. It's about reducing cognitive burden, improving efficiency, and letting clinicians focus on caring for patients." HealthShare AI Assistant pilot programs have demonstrated meaningful gains in efficiency and user satisfaction. A usability study run with Healthix, one of the largest public health information exchanges in the United States, showed that the AI Assistant quantitatively improved clinician workflow, reduced time spent reviewing records, and surfaced useful and actionable insights. "Collecting information from 9,000+ facilities for over 21 million patients comes with an abundance of data," said Todd Rogow, CEO at Healthix. "With HealthShare AI Assistant, our clinician users now have a tool to get an instant, clinically validated summary drawn from years of records, delivering a holistic view of a patient's medical history at time of care." HealthShare AI Assistant is part of the broader InterSystems HealthShare suite, which powers data interoperability and connected care across more than 80 countries. The new AI capability is available immediately to HealthShare users in supported regions. For more information, visit www.InterSystems.com/HealthShare. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Its data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24x7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20251112864064/en/ InterSystems PR Contact: Zach Keating [email protected] 617.551.5158
Royal Orthopaedic Hospital selects InterSystems as EPR supplier. The Royal Orthopaedic Hospital (Credit: The Royal Orthopaedic Hospital NHS Foundation Trust) * The Royal Orthopaedic Hospital NHS Foundation Trust has selected InterSystems as its EPR supplier * It is one of the final trusts without an EPR under NHS England's Frontline Digitisation programme * The EPR programme is expected to begin in 2026 The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) has selected InterSystems as its electronic patient record (EPR) supplier. ROH is one of the last remaining trusts without an EPR under NHS England's £2bn Frontline Digitisation programme, which aims to ensure that every provider meets a core level of digitisation by March 2026. The trust said that implementation planning is underway with the EPR programme planned for 2026. Matthew Hartland, chief executive at ROH, said: "Selecting InterSystems as its EPR partner is an exciting step forward for its hospital. This partnership will give its teams the digital tools to enhance the outstanding care they deliver. "We're excited about the future and the potential a new EPR offers us to continue improving how we care for people." As the EPR is embedded, paper-based notes and separate databases will progressively be replaced by secure digital records, giving clinicians access to complete patient histories, with the aim of reducing administrative burden and enabling more efficient care. The trust said that procurement process involved engagement with hospital staff, including clinicians who participated in demonstrations, workshops and evaluations to help identify the system best suited to the needs of ROH's patients and staff. Colin Henderson, country manager at InterSystems UKI, said: "Digital Health is delighted to be partnering with ROH on this important phase of their digital journey. "The move to InterSystems TrakCare EPR will help improve information access and exchange and will provide a more harmonised experience for clinical and administrative users. "We look forward to working closely with the ROH to unlock the full potential of their new EPR and help drive meaningful improvements in patient outcomes and operational efficiencies." ROH has a track record of innovation, from pioneering robotic-assisted joint replacements to leading research in regenerative medicine and delivering self-management tools via digital platforms. In February 2024, Gavin Newman, former head of digital transformation at ROH, told Digital Health News that "the dream of the future would be to have a single source of truth in a system from the first referral through to discharge and through to follow-up care", adding "an EPR would provide that for us". The trust has also been working with London-based start-up VitVio to enhance the safety and efficiency of surgical procedures through a pilot programme, launched in January 2025, to install cameras and sensors in operating theatres which integrate with the hospital's existing health information systems. Vivtio's AI algorithms track and analyse aspects of the surgical procedure from tool usage and surgical stages to adherence to safety protocols. Meanwhile, other sites to deploy the InterSystems TrakCare EPR include North Tees and Hartlepool NHS Foundation Trust and Dublin's National Rehabilitation Hospital. In May 2025, NHSE awarded a £13.3m 'tiger teams' contract to KPMG to support trusts which are expected to miss the 2026 government EPR target, including Blackpool Teaching Hospitals NHS Foundation Trust; Doncaster and Bassetlaw Teaching NHS Hospitals FT; Sherwood Forest Hospitals NHS FT; Stockport NHS FT; NHS University Hospitals Liverpool Group and University Hospitals Sussex NHS FT.