Director of Finance & Business Support

About us

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. 

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Join the Team at the Pre-Opening of voco Amritsar, located with excellent road connectivity to the city’s commercial and residential hubs, voco Amritsar caters to a dynamic mix of corporate, SME, and MICE clientele in a substantially competitive market. The voco Amritsar is located approximately 11.6 kilometers (7.2 miles) from the Golden Temple and 13 kilometers (8.0 miles) from Sri Guru Ram Dass Jee International Airport. 

With 139 well-appointed rooms, the hotel offers full-service F&B outlets including an All-Day Dining restaurant (90 covers), Lobby Lounge (30 covers), and Bar (60 covers), along with 24-hour Room Service. Our meetings and events space accommodates up to 500 guests, supported by additional leisure and wellness facilities such as a Health Club, Swimming Pool, and a boutique Spa.

What is expected from you?

As a part of management committee member, you shall be responsible to drive success for voco Amritsar.

Travel is a journey. We help make it a joy.
Designed to stand out from the crowd, voco hotels is IHG's fastest-growing premium brand, offering a hotel experience that is consistently thoughtful and distinct. Each property is characterised by its individual charm, providing guests with something different while also ensuring the reliability of a global brand. With an inviting and unstuffy atmosphere, voco hotels create a space where guests can truly unwind and feel at ease. Centred around the brand hallmarks 'Come on in', 'Me time', and 'voco life', voco delivers delightful and uplifting experiences brought to life by easy-going and attentive hosts. Launched in 2018, the voco brand by IHG is known for its rapid global expansion and focus on conversion opportunities, offering a "reliably different" upscale experience with a distinctive identity and relaxed service style.

What is the job?

As Director of Finance and Business Support, you will be a key member of the executive leadership team, responsible for driving financial performance, ensuring compliance, and supporting strategic decision-making. You’ll oversee all finance-related functions while providing critical business insights to enhance revenue and profitability across our diverse operations—including F&B outlets (All Day Dining, Lobby Lounge, Bar), Room Service, Meetings & Events (under 500 covers), Spa, Health Club, and Pool.

This is an opportunity to lead financial stewardship at a hotel that blends premium hospitality with operational excellence.

At voco we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.    

Your day to day

People

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers    
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals -recognise good performance  
• Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently  
• Recommend or initiate any HR elated actions where needed   
• Direct the team on how decision-making impacts profits   
• Drive a great working environment for teams to thrive – connect departments to create sense of one team   

 Responsible Business

• Implement and maintain acceptable accounting practices as required by company policy and procedures  
• Ensure financial control procedures and systems are ethical and legal  
• Participate in local recognised professional and industry organisations  
• Manage hotel contracts (example: vendor leases and/or service contracts)  
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done  

Financial

• Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial return   
• Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads 
• Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts  
• Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings  
• Manage accounts payable to balance cash flow and reputation with suppliers  
• Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved  
• Maximise cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances  

Guest Experience

• Help guests - you’ll be happy to help if someone needs assistance with a request or complaint 
• Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and financial dispute resolution

Accountabilities

This is the top Accounting job in a large, luxury, or resort hotel. Typically supervises clerical accounting employees in a full range of functions such as Accounts Payable, Accounts Receivable, Credit/Collections, Purchasing, Audit, Payroll, and/or Accounting Operations.     

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Accounting and Finance   
• 4-8 years’ experience in hotel accounting or audit with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience  
• Knowledge of accounting management duties e.g. negotiating hotel space and tenant leases; processing payroll; performing asset management duties; providing business projections, displacement analysis, preparing government reports, filing tax returns etc  
• Professional accounting or finance designation or certification preferred.   
• Must speak local language(s). Other languages preferred 

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.