About Cleo

At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That’s the future we’re creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn’t just a job; it’s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

About The Role

ER is a new functional area for Cleo and so you will be important in defining the frameworks we use to manage sensitive employee topics. The person in this role will have the opportunity the build our ER case management framework from scratch, in collaboration with our People Partnering team. In addition to building out our ER framework you will also work on tier one case resolution, ensuring risk is managed appropriately for Cleo, whilst maintaining best practice in everything you do.

What You’ll Be Doing

• Manage, investigate, and resolve complex employee relations issues, including performance management, disciplinary actions, grievances, and complaints. 
• Ensure thorough documentation of cases, adherence to timelines, and compliance with applicable laws and company policies.
• Interpret and apply HR policies, procedures, and programs to ensure consistent and fair treatment of employees across the organisation.
• Partner with legal counsel to ensure that actions comply with employment laws and regulations (EEOC, FMLA, ADA, etc.).
• Monitor trends in employee relations and provide recommendations to improve policies and practices.
• Provide guidance and support to managers and HR colleagues on handling employee relations issues effectively and legally.
• Develop and conduct training sessions for managers on employee relations topics, such as conflict resolution, performance management, and workplace harassment.
• Act as a neutral party to facilitate mediation and resolution of conflicts between employees or between employees and management.
• Prepare and present reports for senior management, providing actionable recommendations based on data.
• Mentor junior members of the HR team, providing expertise and advice on complex employee relations matters.

What You’ll Need

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification (e.g., SHRM-CP/SHRM-SCP, PHR/SPHR) is preferred.
• 5+ years of progressive experience in employee relations, with a strong understanding of employment laws and conflict resolution techniques.
• Strong interpersonal and communication skills, with the ability to handle sensitive situations diplomatically and confidentially.
• Advanced problem-solving and critical-thinking abilities.
• Ability to work independently as well as collaboratively with teams across the organisation.

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ This position is a BP3 level and we can pay £55 - £72k depending on experience. For the right person, we’re also able to stretch our range to BP4, but likely not beyond £80k.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. 
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months 
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We’ll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme 
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.