Service Quote Specialist

Working Hours/Days

Monday- Friday 7:00- 3:30pm

Overview

We are seeking a highly motivated and detail-oriented individual to join our generator field service organization as a Service Quote Specialist. In this role, you will collaborate with various teams to develop quotes to achieve optimum profit levels on repair jobs related to commercial engines, including marine, industrial, and generator sets. You will provide quick and professional responses to customer inquiries, update CRM software, and ensure leads are promptly communicated to the appropriate sales rep. Additionally, you will research technical aspects of repair jobs, assist with the sale of Extended Warranty Agreements, and maintain accurate records for sales-related activities and engine service data.

Basic Duties

• Collaborate closely with Product Support Sales Reps, Preventative Maintenance Team, Service Team, and Department Managers to develop quotes to achieve optimum profit levels on all quoted repair jobs related to commercial engines, including marine, industrial, and generator sets.
• Work alongside Field Service Supervisors to ensure each job quote considers technician safety and complies with industry standards.
• Provide quick and professional responses to customer inquiries, leveraging the expertise of other Sales Admins, Project Engineers, Technical Communicators, and Project Managers as needed.
• Review and update customer, machine, contract, assigned sales rep, and other relevant information in CRM software.
• Ensure leads are promptly communicated to the appropriate sales rep and accurately entered into CRM software.
• Research the technical aspects of repair jobs and work with Service Technicians, Project Engineers and Technical Support staff to develop comprehensive repair quotes for marine, industrial, and generator engines.
• Assist with the sale of Extended Warranty Agreements as they pertain to engine repairs.
• Upsell parts and services by reviewing service histories and identifying opportunities to present to Product Support Sales Reps.
• Provide ongoing support to the Sales and Service teams as required.
• Maintain accurate records in Excel and Access for sales-related activities and engine service data.
• Perform additional administrative and inside sales tasks as needed to help the team meet overall goals and objectives.

Qualifications

• Previous technician or engineering experience or a two- or four-year undergraduate degree from an accredited college is preferred.
• A minimum of five years of experience in industrial/electrical sales or service, or sales support, with a focus on equipment repair services for engines, generator sets or related fields.
• Strong written and verbal communication skills are essential.
• Excellent customer service mindset with a solid understanding of the sales process, especially in repairs for commercial engines and generator sets.
• Proficiency in Microsoft Office products (Outlook, Excel, Word, Access) and CRM software.
• Good time management and organizational skills to handle multiple tasks and deadlines.
• Ability to understand and apply business math and profit calculations in sales quotes and repair estimates.

Skills/Abilities:

• Positive attitude, self-starter, and a willingness to help others.
• Strong team player with the ability to work independently with multiple interruptions and tight deadlines.
• Exceptional customer service skills, with a focus on clear and concise communication.
• Organized, with strong planning skills and the ability to set and meet goals.
• Detail-oriented, with the ability to accurately research technical aspects of engine repairs and provide comprehensive quotes.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Altorfer Industries offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave        
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $60,000 - $85,000 annually

Posted Min

USD $60,000.00/Yr.

Posted Max

USD $85,000.00/Yr.

Physical Requirements/Working Conditions

This position works in an office environment. May, on a continuous basis, sit at a desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required. There may be times when you may need to go out into the service shop or warehouse area and will be required to wear appropriate safety equipment (IE- Safety glasses or side shields). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work a remarkable team of people.