Full-Time

Director – Customer Value

Confirmed live in the last 24 hours

Adobe

Adobe

10,001+ employees

Software solutions for content creation and marketing

Consumer Software
Enterprise Software
Design

Compensation Overview

$204.9k - $345.7kAnnually

Senior, Expert

Remote in USA

Candidates can be based in New York, Illinois, California, or Texas.

Category
Strategy Development
Business Development
Business & Strategy

You match the following Adobe's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • The ability to effectively influence key customer team members and internal Adobe team members, leading complex discussions that can occur at any point in the customer lifecycle.
  • Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level).
  • Self-starter comfortable initiating and leading programs within a fast-paced environment.
  • Strategic problem solver who demonstrates an ability to create the future through effective customer engagement and achieves business results.
  • You thrive in working collaboratively and cross-functionally, particularly with Sales, Customer Engineering & Customer Success, and other key partners.
  • Extensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programs.
  • A passion for technology and digital marketing strategy.
  • An ability to understand and communicate the path to business value through technology transformation.
  • Working knowledge of how Marketing, Engineering, and Product teams function, particularly in the areas of Data Engineering, Personalization, and Customer Insights.
Responsibilities
  • Establish C-level relationships during the sales cycle to understand customer key business objectives and metrics, and instill confidence in our ability to deliver on the expected business outcomes.
  • Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success.
  • Ensure a seamless transition of the customer requirements and business objectives from pre-sales motion to post-sales execution.
  • Develop and deliver compelling, CxO-ready business presentations (return on investment & Total Cost of Ownership) aimed at driving value realization discussions.
  • Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.
  • Assisting customers in navigating internal organizational changes and implementing effective organizational change strategies.
  • Build Customer advocacy for future marketing opportunities such as case studies and events.

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The products operate on a subscription model, allowing users to access the software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe stands out from competitors by offering a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into a single platform. The company's goal is to empower users to create, manage, and optimize their digital content effectively.

Company Stage

IPO

Total Funding

$668.9M

Headquarters

San Jose, California

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI tools enhance Adobe's content creation and editing efficiency.
  • Remote work boosts demand for Adobe's cloud-based document management solutions.
  • AR's popularity in marketing benefits Adobe's 3D and AR tools.

What critics are saying

  • Emerging AI-driven design tools offer similar functionalities at lower costs.
  • Open-source alternatives may attract users away from Adobe's subscription model.
  • Data privacy concerns could affect trust in Adobe's cloud services.

What makes Adobe unique

  • Adobe offers a comprehensive suite for content creation, marketing, and document management.
  • Adobe's subscription model includes special pricing for students, teachers, and businesses.
  • Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

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Benefits

Company Equity

401(k) Company Match