Full-Time

Customer Experience Representative

Webull

Webull

501-1,000 employees

Commission-free online stock trading platform

No salary listed

St. Petersburg, FL, USA

In Person

Bachelor's

Category
Customer Experience & Support (1)

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Requirements
  • A bachelor’s degree or equivalent professional experience
  • 2+ years in customer service, brokerage, or operational support roles
  • Proven ability to handle inbound support across phone and written channels
  • Familiarity with financial services, regulated industries, or trading environments
  • Exposure to knowledge management systems, support automation, or AI-assisted workflows
  • An understanding of contact center operations, including SOP development and escalation protocols
  • Strong written and verbal communication skills, especially under pressure
  • Comfortable working independently while effectively collaborating with cross-functional teams
  • Naturally curious and solution-oriented, with a flexible mindset in fast-paced environments
  • Highly organized, detail-focused, and capable of managing complex workflows autonomously
  • Tech-savvy with an interest in integrating automation into everyday operations
  • A dedication to service excellence and ensuring consistency across all support interactions
Responsibilities
  • Respond to inbound client inquiries via phone and written channels with professionalism, clarity, and accuracy
  • Support a wide range of topics including account access, banking, trading, and platform functionality
  • Follow established procedures and compliance protocols across all communication types
  • Raise knowledge gaps, broken flows, or inefficient steps through the appropriate internal channels
  • Collaborate with CX colleagues and cross-functional teams to improve internal SOPs, knowledge content, and escalation logic
  • Contribute insights to help train and refine AI-based internal and client-facing support tools
  • Participate in continuous improvement efforts across tools, workflows, and support systems
Desired Qualifications
  • You hold—or are highly motivated to pursue—a Series 7 license
  • You handle client inquiries with precision and professionalism across all communication channels
  • You identify trends, proactively flag issues, and contribute to improving team processes and documentation
  • You have hands-on experience implementing and optimizing AI and automation tools
  • You operate with a strong sense of ownership, consistency, and a focus on quality and compliance
  • Bilingual skills that enhance the team’s ability to support diverse clients

Webull provides a commission-free online stock trading platform focused on individual investors. It offers real-time market quotes, customizable charts, multiple technical indicators, and advanced analysis tools, with support for full extended hours trading (pre-market and after-hours). Its product suite includes stocks, fractional shares, options, ETFs, and ADRs, with no commission fees or deposit minimums. Revenue comes from interest on uninvested cash, margin lending, and payment for order flow. This makes it a technology-driven option for retail traders seeking accessible trading tools and flexible market access. The company aims to help retail investors take control of their financial future by providing an easy-to-use platform with powerful analytics and extended trading hours.

Company Size

501-1,000

Company Stage

Post IPO Equity

Headquarters

New York City, New York

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue hit $198.8 million, up 51%, with $24.4 million profit.
  • Pi Securities in Thailand should close by August 2026, expanding Asia-Pacific assets.
  • Prediction-markets revenue reached about $5 million to $6 million, while AI tools added 160,000 users.

What critics are saying

  • Webull’s Q2 2026 revenue still depends on trading; activity drops crush earnings quickly.
  • FINRA fined Webull $3 million in 2023, signaling persistent supervision and suitability weaknesses.
  • Crypto’s $2.25 million line stayed outside filings; regulators can force disclosure and product limits.

What makes Webull unique

  • Webull’s June 4, 2026 PDT readiness unlocked unlimited day trading for qualified users.
  • Its MCP server and Vega AI position Webull as a trading execution layer.
  • Webull operates in 18 markets and is buying Pi Securities in Thailand.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Pet Insurance

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
PoundToken
Aug 20th, 2026
Webull's $2.25m crypto revenue surfaces only in earnings call, not in filing.

Webull's $2.25m crypto revenue surfaces only in earnings call, not in filing. Webull disclosed $2.25m in crypto revenue verbally on its Q2 call, but the figure was absent from its formal financial statement. Webull told investors on its second-quarter earnings call that cryptocurrency trading generated roughly $2.25 million of revenue, a figure that appeared nowhere in the online brokerage's formal financial release. The disclosure, made verbally by president and director Anthony Denier during the Aug. 19 call, highlights a gap between how listed trading platforms discuss digital-asset activity with analysts and what they are prepared to report as a distinct line item in audited results. A record quarter built on equities, not tokens. Webull posted total revenue of $198.8 million for the three months ended June 30, up 51% from the same period last year and 24% from the previous quarter, marking the company's strongest quarter on record. Crypto's roughly $2.25 million contribution amounted to about 1.1% of that total, underscoring how peripheral digital assets remain to the group's core business. Equity and options trading combined generated approximately $112 million, or 56% of total revenue, while trading-related revenue overall rose 66% to $147.7 million. Equity notional volume climbed 73% year-on-year to $279 billion, options volume rose 68% to 213 million contracts, and daily average revenue trades increased 62% to 1.6 million. Customer assets reached $28.5 billion, with funded accounts up 8% to 5.13 million worldwide. Disclosure standards under scrutiny. The absence of a separate crypto revenue line in Webull's official filing, despite the figure being volunteered on the earnings call, raises questions relevant to investors and regulators tracking how listed brokerages account for digital-asset businesses. Without a formal breakdown, comparisons across quarters are difficult: Webull did not provide crypto revenue for either the first quarter of 2026 or the equivalent period in 2025, leaving analysts unable to verify the trajectory Denier described independently of management's own characterisation. Denier struck a cautiously optimistic tone despite the modest contribution. "For the first time, probably in the last nine months, I am starting to see the clouds start to part in the crypto business," he told the call. That assessment was offered as management's own reading of trading conditions rather than as guidance backed by projected figures. Regulatory backdrop shapes the growth story. Part of the quarter's strength was attributed to changes in US trading rules. FINRA's replacement of the pattern day trader designation with new intraday margin standards took effect on June 4, removing the previous $25,000 minimum equity requirement tied to trade-count thresholds, though brokerages have until October 20, 2027 to complete their transition. Webull said its systems supported the new framework from the effective date, though it did not quantify how much of the quarterly revenue increase stemmed directly from the rule change. Webull also indicated it plans to widen cryptocurrency deposit and withdrawal access gradually, though it gave no timetable for completion. The company has previously secured a MiCA licence permitting it to offer crypto services across the European Union, placing its digital-asset ambitions within a regulatory framework that European readers will recognise as considerably more prescriptive than the disclosure practices evident in its own US earnings reporting.

Toscale
Aug 20th, 2026
Crypto generated about 1% of Webull's record $198M Q2 revenue.

Crypto generated about 1% of Webull's record $198M Q2 revenue. While Webull reported a record $198 million in second-quarter revenue, cryptocurrency trading only generated about $2.25 million of the quarter's revenue stream. Webull said Wednesday that cryptocurrency trading accounted for $2.25 million, or a little over 1% of the platform's record $198 million revenue for the second quarter of 2026. Revenue for the period was up 51% year-over-year, according to online brokerage and digital trading platform's Wednesday earnings release. That's as equity and options trading generated $112 million of the quarterly income, or about 56% of the total $198 million.

Yahoo Finance
Aug 19th, 2026
Webull Q2 revenue hits $198.8M, beats estimates as trading volumes surge 66% YoY

Webull reported second-quarter revenue of $198.8 million, beating estimates of $165.71 million. The stockbroking firm posted earnings of $0.04 per share, compared to a loss of $1.20 per share in the same quarter last year. Trading-related revenue increased 66% year-on-year to $147.7 million. Equity notional volume grew 73% to $279 billion, whilst options contracts volume surged 68% to 213 million contracts. The company's total user base reached 28.2 million users in the second quarter, up 13% year-on-year. Customer assets totalled $28.5 billion, up 79% year-on-year. Chief Financial Officer H.C. Wang called the second quarter "the best quarter in Webull's history". BULL stock soared 11% after-hours following the results.

Finance Magnates
Aug 19th, 2026
Webull swings to $24 million profit as trading revenue jumps 66%.

Webull swings to $24 million profit as trading revenue jumps 66%. Wednesday, 19/08/2026 | 23:20 GMT-7 by Damian Chmiel * Revenue reached $198.8 million as options activity and equity order flow lifted the top line. * Marketing spending eased from the first quarter, but customer assets fell 4% in July. Webull swung to a second-quarter net profit of $24.4 million from a $28.3 million loss a year earlier. Revenue rose 51% to $198.8 million, according to unaudited results released yesterday (Wednesday). One quarter earlier, the online broker lost $21.7 million as operating expenses rose 68% year over year. Costs moved the other way this time. Revenue increased 24% from the first three months of 2026 while total operating expenses fell 6% sequentially. The reversal shows how quickly heavier options and equity activity can feed through Webull's income statement. It also leaves the company dependent on trading conditions: funded accounts grew only 8% year over year, far behind the 51% increase in revenue. Trading revenue drives the rebound. Trading-related revenue increased 66% to $147.7 million and supplied about three-quarters of total revenue. Options revenue rose to $88.4 million from $56.2 million, while equity revenue reached $33.5 million, up from $19.6 million. Webull recorded 213 million options contracts during the quarter, 68% more than a year earlier. Equity notional volume climbed 73% to $279 billion, and daily average revenue trades increased 62% to 1.64 million. "Q2 was the best quarter in Webull's history," Chief Financial Officer H.C. Wang said. The company reported adjusted operating profit of $62.6 million, up from $23.3 million, and adjusted net income of $43.2 million, compared with $15.4 million. | Metric | Q2 2026 | Q2 2025 | Change | | Total revenue | $198.8 million | $131.5 million | +51% | | Trading-related revenue | $147.7 million | $88.8 million | +66% | | Net income attributable to Webull | $24.4 million | -$28.3 million | Turned profitable | | Adjusted operating profit | $62.6 million | $23.3 million | +169% | | Customer assets | $28.5 billion | $15.9 billion | +79% | | Funded accounts | 5.13 million | 4.73 million | +8% | GAAP operating expenses rose 13% year over year to $153.4 million, a slower pace than revenue. Brokerage and transaction costs increased to $44.3 million from $34.8 million as activity grew. Marketing and branding spending was $35.0 million, up from $30.3 million a year earlier but down from $49.4 million in the first quarter. Earlier FinanceMagnates.com reporting on Webull's annual filing found that promotional spending had accelerated sharply in late 2025. The latest release separately disclosed $12.4 million of contra revenue, promotional payments recorded as reductions in revenue under accounting rules. That was more than double the $5.1 million recorded a year earlier. Retail brokers benefit from heavier activity. Other listed brokers also converted higher customer activity into revenue during the quarter. Robinhood's net revenue rose 32% to $1.31 billion, with options remaining its largest disclosed trading category and event contracts becoming its second largest. Interactive Brokers reported a 28% increase in net revenue to $1.90 billion as commissions, customer accounts and margin lending grew, and its $1.06 billion of net interest income alone exceeded Webull's total quarterly revenue by more than five times. Webull's mix is more concentrated in transaction activity. Interest-related income rose 18% to $42.8 million, equal to 22% of total revenue, while trading-related revenue accounted for 74%. Assets slip after the quarter ends. Customer assets reached $28.5 billion at the end of June, up 79% year over year, after Webull recorded $2.1 billion of net deposits during the quarter. Registered users increased 13% to 28.2 million, while funded accounts reached 5.13 million. Webull also said Vega AI added about 160,000 users during the quarter, taking active users to roughly 480,000. The company has expanded its Model Context Protocol tools for natural-language research and trade execution. Post-quarter data in the presentation showed customer assets falling to $27.3 billion in July from $28.5 billion in June. Registered users rose to 28.4 million, but funded accounts remained at about 5.1 million. About 810,000 funded accounts were outside the United States. Following launches in Spain, Argentina and Colombia, Webull operated trading services in 18 markets and reported more than $1.4 billion of institutional assets under management. Damian Chmiel is a Senior Analyst & Editor at Finance Magnates with more than 15 years of experience in the CFD and online trading industry. Active as both a trader and journalist since 2010, he focuses on broker coverage, fintech innovation, and regulatory developments across Europe, the Middle East, and Asia. His work includes interviews with C-level leaders at major brokerages and fintech platforms, as well as co-authoring Finance Magnates' quarterly industry benchmarking reports. Damian's reporting is data-driven, market-aware, and grounded in direct industry engagement. His analysis and commentary have also been cited by external media outlets, including Investing.com, Binance, The Asset, Stockhead, and Dispatch. Education: MA in Finance and Accounting, Cracow University of Economics * 3871 Articles * 116 Followers

MarketBeat
Aug 19th, 2026
Webull Q2 earnings call highlights.

Webull Q2 earnings call highlights. August 19, 2026 Key points. * Record Q2 performance: Webull's revenue rose 51% year over year to $198.8 million, while adjusted operating profit surged 169% to $62.6 million as expenses grew more slowly than revenue. * PDT rule boosts trading: The June elimination of the Pattern Day Trader rule helped drive a 62% increase in DARTs, a 73% rise in equity trading volume and a 68% increase in options volume. Webull said elevated activity continued into July and August. * Expansion beyond core brokerage: Customer assets climbed 79% to $28.5 billion, while Webull continued international expansion and development of AI, prediction-market and crypto offerings; prediction-markets revenue grew 71% sequentially to roughly $5 million-$6 million. * MarketBeat previews top five stocks to own in September. Webull NASDAQ: BULL reported record second-quarter results for 2026, with revenue rising 51% year over year to $198.8 million as higher trading activity and customer asset growth lifted both transaction- and interest-related income. Group President and U.S. CEO Anthony Denier said the elimination of the Pattern Day Trader, or PDT, rule on June 4 was the company's defining event during the quarter. He said Webull's technology allowed qualified customers to make unlimited day trades under its zero-commission model after the rule change took effect. "Executing on this rule change was our defining event for the quarter and contributed to a significant increase in trading volumes and record quarterly results," Denier said. Trading activity drives revenue growth. Webull reported trading-related revenue of $147.7 million, up 66% from a year earlier and 33% sequentially. Daily average revenue trades, or DARTs, increased 62% year over year to 1.64 million. Equity notional trading volume reached $279 billion, up 73% from the prior-year period, while options volume rose 68% to 213 million contracts. Options volume increased 34% sequentially. Denier said the activity helped Webull reach a top-five position among retail brokers in options trading for the first time. The company said the PDT rule's removal has changed customer behavior, with traders making a greater number of smaller trades rather than conserving a limited number of day trades. Denier said the higher number of trades within overall volume has supported payment-for-order-flow economics. Webull's July operating figures showed options activity remained steady after the June change, according to Denier, while August trading activity was tracking above July levels. He said the company does not expect trading volumes to return to levels seen before the PDT rule was eliminated. * Customer assets rose 79% year over year to $28.5 billion. * Net customer deposits totaled $1.6 billion, up more than 7% year over year. * Funded accounts reached 5.13 million, an 8% increase from a year earlier. * Registered users increased 13% to 28.2 million. * Quarterly retention was 97.3%. Profitability expands as expenses grow more slowly. Group CFO H.C. Wang said adjusted operating expenses increased 26% year over year to $136.2 million, a slower rate than revenue growth. Expenses declined 6% from the first quarter, primarily because marketing costs normalized. Discover more ETF Screener Tool Cryptocurrency Research Adjusted operating profit rose 169% year over year to $62.6 million, producing an adjusted operating margin of roughly 31%. Adjusted net income was $43.2 million, for a 21.7% net profit margin. Interest-related income increased 18% to $42.8 million, supported by higher assets under management, margin loan balances and client cash balances. Wang described interest income as a durable complement to the company's trading revenue. Marketing expenses in the first half continued to include amortization related to asset-match promotions launched during 2025, Wang said. The company reduced the scale of those promotions beginning in the first quarter, including lowering a 3.5% IRA asset-match offer to 1% and ending some promotions in certain markets. For the remainder of 2026, Wang said Webull expects marketing spending to remain broadly between first-quarter and second-quarter levels, absent major market changes. Denier said current priorities include U.S. brand building, attracting higher-quality accounts and supporting international growth. International and institutional expansion continue. Webull said it is licensed in 35 markets and has trading operations in 18 markets after launching in Spain, Argentina and Colombia during the second quarter. International funded accounts totaled about 810,000, while customer assets in Asia-Pacific exceeded $5 billion. The company recently announced an acquisition of Pi Securities in Thailand, expected to close at the end of August. Denier said the transaction is expected to expand Webull's Asia-Pacific assets under management and provide access to active trading accounts in Thailand. Wang said Webull views its Asian operations collectively, citing cross-market opportunities including institutional clients and high-net-worth customers who may seek offshore accounts. Institutional assets under management exceeded $1.4 billion, or about 5% of total assets under management, with most institutional clients located outside the United States. In the U.S., Webull received a clearing license from FINRA in April but said it is not currently clearing trades and does not expect to begin doing so for some time. The company has expanded its institutional offering to include futures and prediction markets, and announced a partnership with Monark Markets to provide accredited investors access to late-stage private companies through special purpose vehicles. AI, crypto and prediction markets. Webull continued to build AI-enabled products during the quarter. Its Vega AI intelligence system added about 160,000 users, bringing active Vega users to 480,000. Engagement among active traders rose about 23% sequentially, Denier said. The company also connected its MCP server with leading AI models, allowing users to use natural-language prompts for research, tool-building and trade execution through the Webull platform. Denier said the current focus is on portfolio construction, research and trade analysis, with additional execution-oriented AI features expected later in the year. Crypto revenue was about $2.25 million during the quarter, representing just over 1% of total revenue, according to Denier. He said Webull was in the process of gradually rolling out crypto deposit and withdrawal capabilities. Denier also said prediction-markets revenue was approximately $5 million to $6 million in the quarter and that the business grew 71% sequentially. About Webull (NASDAQ:BULL). Webull Financial LLC is a commission-free online brokerage platform that provides individual investors with access to U.S. equities, exchange-traded funds (ETFs), options, and cryptocurrencies. Through its mobile and desktop applications, the company offers real-time market data, advanced charting tools, customizable watchlists, and streamlined order execution. Webull's platform is designed to support both self-directed traders and investors seeking an intuitive interface coupled with professional-grade analytics. In addition to its core trading services, Webull delivers educational resources and research tools to help users make informed decisions. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Webull, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Webull wasn't on the list. While Webull currently has a Moderate Buy rating among analysts, top-rated analysts believe these five stocks are better buys.