Director – Sales Compensation

As Trustpilot continues its journey of growth as a global leader in customer reviews, we’re seeking a passionate and detail-oriented Director of Sales Compensation to join our team. In this critical role, you will oversee commissions for over 400 commercial employees across 8 offices worldwide, shaping our compensation strategies as we expand.

Reporting directly to the Sr. Director of FP&A, you will have an integral role in aligning our sales compensation strategy with broader business objectives. You will guide a global team in the design and execution of sales incentives, strategic planning, quota management, and more. With team members across multiple countries, this role provides a unique opportunity to collaborate with cross-functional stakeholders in Sales, Finance, and HR, making a meaningful contribution across the organization.

What you’ll be doing:

• Ensure accurate and timely calculations of commission payments for over 400 commercial employees globally
• Collaborate with leadership to refine compensation plans, ensuring alignment with the company’s goals and financial priorities
• Conduct cost modeling to evaluate the feasibility and financial impact of new commission plan design elements and target changes
• Oversee recurring audits of commission statements prior to payment release, ensuring data integrity and accuracy of plan calculations. Implement and formalize internal controls.
• Address commission-related inquiries from sales team members, initiating data investigations as needed and communicating resolutions promptly
• Provide regular training sessions to the sales organization on commission plan updates, targets, and how to navigate the Forma.ai platform
• Build reports and actionable insights, facilitate process improvements, and champion automation to streamline operations and enhance the efficiency of the Sales Compensation function
• Build collaborative and effective relationships with cross-functional stakeholders across Sales, Finance, and HR to ensure alignment and support on compensation initiatives
• Oversee a team of 3 sales compensation analysts located in London, Copenhagen, and New York

Who you are:

• Proven experience in sales compensation, ideally within a SaaS or high-growth tech environment.
• Extensive background in overseeing decentralized teams with a commitment to creating a performance-oriented workplace.
• Deep understanding of sales compensation plans, commission structures, and financial modeling.
• Advanced proficiency in Microsoft Excel, with hands-on experience using sales compensation tools such as Forma.ai, Xactly, or Varicent.
• Excellent analytical and problem-solving skills, with experience in cost modeling and financial impact analysis
• Great attention to detail, especially when working with large datasets, transforming numbers into actionable business insights.
• Excellent public speaking and presentation skills, with experience delivering training to large, global teams.
• Adept at building rapport with colleagues of varied roles, ensuring transparent communication, and showcasing data in an impactful manner.
• Extensive background in overseeing Service Desk tasks, compiling data reports, and implementing efficiency-boosting automations and process refinements.
• Capable of juggling various tasks in a swiftly changing setting while ensuring precision remains uncompromised.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!

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