Core Role Responsibilities

• Lead, develop and manage direct reports; create a culture routed in impeccable customer support and a drive for results
• Inspire excellence; embody our Core Values
• Recruit, onboard, and manage high performance technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicators
• Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
• Manage branch expenditures within budget guidelines
• Analytically review branch data and information; provide and execute on solutions when needed 
• Maintain positive customer relationships; identify, monitor, and manage customer service standards
• Collaborate with the regional team to identify, develop, and implement best practices and SOPs
• Other duties as assigned

Basic Qualifications

• 7+ years of service industry experience; experience with service and installation programming preferred
• Minimum of 5 years of progressive leadership experience
• Driving record that meets company’s insurance standards 

Preferred Qualifications

• Post-secondary education in Business Management or related field
• Evidence of continuing education in leadership and business management
• Ability to accurately measure the dimensions and determine installation processes for windows and doors
• Knowledge of applicable building codes and construction techniques
• Previous work experience recruiting independent contractors
• High proficiency-level in Microsoft Office Suite
• Expertise in CRMs; Salesforce or MS Dynamics experience a plus
• Demonstrated success in deadline-driven and high-pressure environments