About Us:

While we’re a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. As one of the largest and most recognized brands in financial services in the U.S., we deliver the finest customer experience and innovative solutions — collaborating with best-in-class partners along the way.

What we’re looking for:

The U.S. Personal Banking team is looking for talented and ambitious Risk & Controls Managers. As part of the team, risk is one of the most significant risks Citi faces as an institution. As a result, Citi has an established framework in place for managing credit risk including defined risk appetite, limits management and credit policies. Risk management also includes processes and policies with respect to problem recognition, including risk readiness playbooks, portfolio reviews, stress tests, categorizations and benchmarks to monitor portfolio performance. ​​​​​​​This role is an opportunity to leverage Citi’s high-tech, high-touch relationship model.

Groups hiring for:

• US Personal Banking (USPB), Chief Operating Office: U.S. Personal Banking serves our home market with the largest consumer wallet in the world. We offer branded cards, retail services and retail banking. Our Chief Operating Office group leads risk and control, Regulatory Exam Management and engagement, Transformation, Regulatory Risk, Third Party Risk Management, Productivity, Strategic Initiatives, Talent Development, and expense management across Citi’s U.S. consumer franchises.  
• Global Retail Credit Risk Management (RCRM): Global Retail Credit Risk Management (RCRM) is responsible for setting global policies to manage retail credit risk and control standards for the first line of defense. Global RCRM actively manages and oversees risk-taking activities of the first line of defense for businesses that grant retail exposure. Credit risk is the risk of loss resulting from the decline in credit quality or failure of a borrower to honor financial or contractual obligations. Global Retail Credit Risk Management (RCRM) provides oversight to U.S. Branded Cards, Citi Retail Services (CRS) and U.S. Retail Banking.
• USPB Business Analytics: The Business Analytics function leverages the financial analytical process to ensure that their respective businesses’ market and delivery strategies drive financial impact in an optimal way. This group of specialized analytics professionals perform advanced forecast and financial performance modeling, segmentation and statistical analyses. Their expertise in advanced mathematics and economic theory is translated into analytical tools and models that are leveraged by the Citi Credit Card business and the broader Citigroup franchise.
• USPB In-Business Franchise Risk: The In-Business Credit & Franchise Risk Organization within USPB is responsible for managing the credit and franchise risk of the USPB business. There are a variety of groups within In-Business Credit & Franchise Risk Organization, such as Enterprise Risk and Balance Sheet Management. This group is responsible for executing Enterprise Risk Management (ERM) programs including Risk Identification, Risk Appetite & Limits, New Activities/Product Risk, ERM Risk Monitoring and framework execution. The team is also responsible for managing Balance Sheet constraints including capital-based risk appetite limit and Risk Weighted Assets (RWA).
• USPB Operations: U.S. Personal Banking Operations delivers omni-channel client service for Citi Personal Banking clients, inclusive of Branded Cards, Retail Services and U.S. Retail Banking including: customer service, credit operations, core operations, collections, and operational risk and control. Additionally, the function manages the business ATM program and Citishare transaction processing, Suspicious Activities Reporting, and franchise-wide adherence to the Servicemembers Civil Relief Act (SCRA) and the Military Lending Act (MLA) regulations.

These roles give you the opportunity to:

• Mitigate risk: Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Lead Projects: Building achievable and aspirational programs while delivering a best-in-class and personalized customer experience every step of the way. Driving cross-functional teams to execute on agreed priorities within established operating plans and timelines. Using best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes. Manages a large multi-faceted project at the same time while developing project plans and managing deadlines and goals.
• Engage key stakeholders: Partners with a variety of internal and external stakeholders such as Risk, Compliance, Legal, Regulatory, Escalations, Analytics and Senior Leadership teams to implement segmentation, pricing and response models that optimize response & profitability. Significant interaction with a wide range of senior bank and risk management colleagues, as well as external stakeholders such as regulators / auditors.
• Drive Innovation: Make break-through decisions and recommendations based on analytics and research. Able to embrace innovation and change, and to transform and materially change the business trajectory by establishing and overseeing the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

You’re a person who has:

• 6 – 10+ years of experience within Risk Management (preferred experience in Credit Card Industry/financial services) Experience and knowledge in Compliance, Governance, Regulatory/Operational Risk, Analytics. Reinsurance, Underwriting, claims, actuarial, or risk management functions or similar roles a plus.
• 5+ years of data analysis experience, including collecting and analyzing data, identifying trends, and recommending solutions.
• Experience in Risk Assessment and the development and compilation of policies and procedures
• Managed client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
• Experience working with cross-functional teams that span multiple areas, including – but not limited to, Risk Management, Technology, Governance, Customer, Sales Team, Engineering and Manufacturing and Execution
• The ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
• Promoted good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project’s stakeholders: its sponsors, those who will make use of the project’s results, those who command the resources needed, and the project team members.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
• Strategic, analytical, and systematic thinker who consistently challenges the status quo and constructively challenges the team to drive change and continuous improvement.
• Familiarity with regulatory landscape facing global banks. Ideally, have worked in banking industry or regulators institutions.
• Excellent quantitative analytical, technical and/or statistical skills with proven ability to translate large volumes of data using SAS, SQL, VBA or Python/R
• Proficiency with standard analysis tools (Advanced Excel / Tableau / Power BI / MicroStrategy)
• Creative problem-solving skills and strong sense of ownership.
• Strong verbal and written communication skills, including effective presentation skills and able to deliver messages in a clear, compelling, and concise manner.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Ability to work well in a fast-paced and team-oriented environment.

Education:

• Bachelor’s in economics, Statistics, Engineering, Applied Mathematics, and related disciplines. Master’s degree preferred.

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$96,960.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Nov 19, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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