Manager of Client Relationships @ Zotec Partners

Manager of Client Relationships

Emergency Medicine

Posted on 2/23/2023

INACTIVE

Locations

Remote in USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

Communications

Requirements

Bachelor's degree in Healthcare Management, Business Management, Finance or Accounting, or equivalent years of experience; graduate level degree preferred
Understanding of the basic business model and operations of Emergency Medicine billing
Knowledge of reimbursement methodologies and industry trends
Knowledge of 3rd party payor practices
Basic knowledge of CPT and ICD coding, MIPS, CDS, key emergency medicine initiatives
Ability to confidently interpret reports and answer client questions
Ability to analyze information to identify exceptions, trends, opportunities
Ability to perform analysis of reimbursement variance
Ability to evaluate collection performance, compare against historical trends and identify problems and opportunities
Expertise in Microsoft Office suite of products
Excellent analytical, communication and organizational skills
Ability to work in a team environment
Ability to manage multiple priorities in a fast-paced environment

Responsibilities

Build client trust and confidence in Zotec, by reinforcing our proven processes and technology while communicating the Zotec value proposition effectively
Maintain an in-depth understanding of assigned clients' overall business needs and goals
Appropriately educate client groups on the benefits and capabilities of Zotec
Proactively communicate with client groups and appropriate organizational departments regarding open items, issues and opportunities, as well as the status of special projects
Keep the organization informed regarding ongoing client satisfaction/loyalty through client reviews and Net Promoter Scores
Effectively communicate potential innovation, growth or process improvement opportunities to clients and/or appropriate organizational departments
Work to collaboratively resolve any escalated issues through appropriate internal channels, proactively communicating with all stakeholders
Provide client feedback to organization leveraging support of and bringing to bear the appropriate resources within Zotec
Alert the sales team to opportunities for growth with referrals from existing clients
Understand and help shape clients' revenue cycle performances around SOC-1 & SOC-2 compliance
Maintain a clear understanding of MACRA, MIPS, CDS and other reporting which may be needed, to assist clients through our rapidly changing healthcare environment
Maintain industry knowledge by taking advantage of internal and external education; regularly communicating the effect of industry developments and trends to client groups

At Zotec Partners, our People make it happen.

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 20 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 1,000 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.

We’re seeking a Client Relationship Manager to join our Emergency Medicine Team.

As a Client Relationship Manager on the EM Team, you will proactively shape the needs, goals and expectations of clients, as a trusted and loyal advisor. You will be responsible for maintaining communications with the client, and within Zotec departments, to optimize the benefits Zotec provides for the betterment of our clients’ business. You will continually promote Zotec’s role in helping clients navigate healthcare through available tools, political advocacy, and updates on industry trends, while reinforcing SOC–1 objectives and controls.

What you’ll do:

Build client trust and confidence in Zotec, by reinforcing our proven processes and technology while communicating the Zotec value proposition effectively
Maintain an in-depth understanding of assigned clients’ overall business needs and goals
Appropriately educate client groups on the benefits and capabilities of Zotec
Proactively communicate with client groups and appropriate organizational departments regarding open items, issues and opportunities, as well as the status of special projects
Keep the organization informed regarding ongoing client satisfaction/loyalty through client reviews and Net Promoter Scores
Effectively communicate potential innovation, growth or process improvement opportunities to clients and/or appropriate organizational departments
Work to collaboratively resolve any escalated issues through appropriate internal channels, proactively communicating with all stakeholders
Provide client feedback to organization leveraging support of and bringing to bear the appropriate resources within Zotec
Alert the sales team to opportunities for growth with referrals from existing clients
Understand and help shape clients’ revenue cycle performances around SOC-1 & SOC-2 compliance
Maintain a clear understanding of MACRA, MIPS, CDS and other reporting which may be needed, to assist clients through our rapidly changing healthcare environment
Maintain industry knowledge by taking advantage of internal and external education; regularly communicating the effect of industry developments and trends to client groups

What you’ll bring to Zotec:

Bachelor’s degree in Healthcare Management, Business Management, Finance or Accounting, or equivalent years of experience; graduate level degree preferred
Understanding of the basic business model and operations of Emergency Medicine billing
Knowledge of reimbursement methodologies and industry trends
Knowledge of 3rd party payor practices
Basic knowledge of CPT and ICD coding, MIPS, CDS, key emergency medicine initiatives
Ability to confidently interpret reports and answer client questions
Ability to analyze information to identify exceptions, trends, opportunities
Ability to perform analysis of reimbursement variance
Ability to evaluate collection performance, compare against historical trends and identify problems and opportunities
Expertise in Microsoft Office suite of products
Excellent analytical, communication and organizational skills
Ability to work in a team environment
Ability to manage multiple priorities in a fast-paced environment

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, if you’d like to use your strong business savvy in a new way, we’d like to talk to you! Apply Now!

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer

501-1,000 employees

Website

Medical billing and practice management

Company Overview

Zotec Partners' mission is to the contine the pursuit of excellence in the physician revenue cycle management industry by delivering effective solutions through personalized service and measurable client results. The company operates a medical billing and management platform.

Benefits

Health - Employee health is important to us. That’s why we provide a wide array of affordable health benefits for our employees and their families. In fact, we haven’t raised our employees’ premiums in over a decade.
401(k) - We want to ensure financial comfort for people long after they retire from Zotec. That’s why we help them save for the future by offering a 401k plan with a generous employer match.
Wellness - We give our employees the opportunity to take part in wellness programs, financial health education, and a 24/7 Employee Assistance Program that provides free, confidential resources on family matters, financial planning, and legal situations.
Community - Giving back makes our communities better for everyone. Through the Zotec Effect program, our employees are granted Volunteer Time Off to partake in volunteer opportunities and will receive an employer match on their charitable giving. We also provide each employee with giving dollars to help them get started.
Work and Life - We recognize that people have a life outside of work and that time with loved ones is essential. With PTO, paid holidays, and some remote work opportunities, we make it easy to live a balanced life.
We believe in a growth mindset and we encourage that for each and every employee. Zotec provides financial education assistance as well as learning and development opportunities.