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The Role
TheNetworkEngineerII is responsibilities include assisting in enterpriseNetworkdesign, implementation, and ongoing support ofNetworkinfrastructure hardware and software components.  Coordinate withboth technical and non-technical staff and vendors on the implementation of complex projects.  Perform analysis, diagnosis, and resolution of complex problems onboth physical and virtual infrastructure platforms.  Recommend, implement, and document corrective solutions and preventative measures. Participate in the evaluation and recommendation of new technology solutions.  Provide Tier 3 support and guidance to IT for all Health System and affiliate entities.  Document work in the form of policies, standards, and knowledgebase articles.

This position consists of ensuring solutions are delivered in adherence to defined standards and policy.
 

TheNetworkEngineerI position is expected to actively work on technical projects as well as provide/receive guidance to/from team members as needed to ensure the quality and delivery of work. This position is expected to workboth independently and with various teams across the enterprise. 
 

Nordic, repeatBest in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met

• Provide training and mentoring on technologies

• Assist with the evaluation and recommendation of technical solutionsbased on requirements, ranging from group to enterprise-wide deployments

• Engage in tier 2 and tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation

• Perform tasks related to the operation, servicing, troubleshooting, and administration of platform technologies:

o Datacenternetworking platforms

o Distribution layernetworking platforms

o Enterprise Wireless

o Cisco Security products including ASA firewalls and ISE

o Multi Datacenter high availability and loadbalancing

o External access technologies

o Name Resolution

o Virtualization platforms

o WAN Communications and QOS

SKILLS AND EXPERIENCE

• 5+ years of experience inNetworkEngineering

• Knowledge of various trunk types (analog, PRI, SIP, H323, etc.)

• Working knowledge of Cisco Nexusnetworkinfrastructure

• Working knowledge of Cisco Catalystnetworkinfrastructure

• Working knowledge of Cisco ASA (ISE experience a plus)

• Working knowledge of Cisco Enterprise Wireless design and management

• Working knowledge of F5Networking technologies

• Working knowledge of Citrix NetScaler Technologies

• Experience with Cisco UCS infrastructure components

• Experience with enterprise-class Infrastructure environments

• Able to prioritize and execute tasks in a high-pressure environment.

• Ability to author technical documents and create procedure manuals

• Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities

• Strong understanding of the organization’s goals and objectives

• Ability to conduct research into current and future technologies

•  Highly self-motivated and directed, with keen attention to detail

•  Healthcare knowledge/background including data privacy practices and laws

•  Strong customer service orientation

•  Experience working in a team-oriented, collaborative environment

•  On-call availability 7/24 aspartof a rotation schedule

•  Other duties as assigned

Minimum Years of Experience

• Bachelor’s Degree and 5 years of related experience or 8 years of related experience

Licensure/Certification

• CCNA or Equivalent Preferred

Other Knowledge, Skills and Abilities Required

• Demonstrate a deep understanding of the application of technology in the technical environment and itsbusiness return

• Be capable of designing complex technology solutions taking into account the existing tech landscape

• Be capable of designing clear transition plans to demonstrate to a client how they can achieve their long-term objectives in stages

• Have the necessary communication and interpersonal skills to interact with clients at all levels

• Have the ability to keep up to date with technology as it develops and inform their clients of the potential impact

• Be capable of taking a conceptual solution and turning it into a detailed design, configured and priced for the client

• Act as the technical point of contact for clients and technical teams throughout the client life cycle

• Be self-managing and capable of prioritizing workloadbased on client requirements