Full-Time

Workforce Management Planning Analyst

Posted on 5/16/2024

Prosper Funding

Prosper Funding

201-500 employees

Provides personal loans, credit cards, home equity products

Fintech

Senior

Phoenix, AZ, USA

Required Skills
Communications
SQL
Tableau
Looker
Data Analysis
Requirements
  • Bachelor’s Degree in Mathematics, Statistics, Finance, Economics, Supply Chain, or Business fields
  • 4+ years of experience in Project management, WFM, capacity planning, or similar role
  • Excellent oral and written communication skills
  • Ability to multitask in a fast-paced environment
  • Analytical mindset and problem-solving skills
  • Excellent working knowledge of Excel, macros, VBA, and other Windows-based programs
  • Strong working knowledge of WFM scheduling software
  • SQL, Big Query, or GCP experience
  • Experience with visualization tools like Tableau, Looker, Power BI
  • Familiarity with ACD phone systems
  • Experience in trend analysis, data mining, and data interpretation
  • Strong sense of urgency and proactive problem-solving
Responsibilities
  • Develop and maintain long-term staffing need forecasts
  • Analysis of cohort tenure on AHT using Erlang, weighted averages, indexing, etc.
  • Assist department leaders with accurate forecasts of staffing needs
  • Measure forecast accuracy and performance
  • Vendor staffing invoice reconciliation
  • Conduct root cause analyses for process improvements
  • Create visualizations and reports for business needs
  • Craft strategy to meet service level objectives
  • Communicate staffing plans and performance to leadership
  • Establish relationships with partners across departments
  • Provide monthly performance reports
  • Represent complex data analysis models in non-technical language
  • Quantify financial impacts of strategies and enhancements

Prosper offers a range of financial products, including personal loans, credit cards, and home equity lines of credit, all aimed at advancing consumers' financial wellbeing. The company partners with WebBank and Coastal Community Bank to provide these services.

Company Stage

Series G

Total Funding

$487.4M

Headquarters

San Francisco, California

Founded

2005

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

5%
INACTIVE