Full-Time
Manager – Customer Support and Training
Posted on 11/22/2025
AspenTech
1,001-5,000 employees
Asset optimization software for process industries
No salary listed
Bengaluru, Karnataka, India
In Person
Occasional domestic and international travel required (10%).
 Customer Experience & Support (2) |
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- Bachelor’s degree in engineering or related technical field
- 8–10 years of overall experience in the Power, Utilities, or Automation industries, with at least 2 years of team management experience
- Familiarity with public Power and utilities Industries for Digital Grid Management & Technologies
- Knowledge of computer programming preferred
- Excellent communication skills, both verbal and written
- Occasional domestic and international travel is required (10%)
- Strong analytic and problem-solving skills
- Highly energetic with strong initiative. Works with a sense of urgency and inspires others to do the same
- LI-RR1
- Manage a team of support engineers providing customer issue resolution, including staffing, performance management, and employee development
- Ensure the team of technical consultants provides timely and expert customer support to resolve a wide range of product usage and application issues for our customers, primarily through ticketing system, telephone, chat, and remote access
- Ensure technical support team follows department processes and guidelines
- Make quick and sound decisions to handle and escalate critical problems that impact customers’ operating facilities but are not solvable by normal support practices
- Manage day-to-day operations, including interfacing directly with customers as needed, and training new employees
- Work as a member of the CS&T management team to ensure departmental metrics are achieved
- Ensure customer training gaps are outlined and handed off to Account Management and Training through standard processes
- Function as an expert on DGM product line of software to mentor and train new support engineers
- Coach and develop a strong team to deliver product training and solution demonstrations to customers, with the goal of driving usage, adoption and growth
- Act as an escalation point for level 1 escalations when support tickets exist SLO to develop a plan to bring to swift resolution
- Liaise with various departments to ensure progress where additional expertise is needed
- Regularly review processes for opportunities to gain efficiencies through technology and automation
- Support global regions with triage and intake best practices
AspenTech provides industrial software that optimizes asset design, operations, and maintenance across the full lifecycle for capital-intensive process industries. Its offerings help customers improve efficiency, reduce costs, and boost operational performance by analyzing industrial data, modeling assets and processes, and applying optimization and lifecycle maintenance strategies. The software suite targets chemicals, energy, and engineering & construction, distinguishing itself with a specialized focus on asset optimization for these sectors rather than broad, general-purpose tools. The goal is to help clients maximize asset performance and reduce total operating costs through integrated design, operation, and maintenance solutions.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Bedford, Texas
Founded
1981
Simplify's Take
What believers are saying
- Emerson acquisition completed March 2025 integrates Inmation Data Platform with hardware.
- AspenTech AVA launched 2026 embeds agentic AI in operational workflows.
- ASI maturity in 2026 cuts modeling time 50-90% and boosts team collaboration.
What critics are saying
- Emerson prioritizes hardware sales over software, diluting AspenTech innovation by November 2026.
- Schneider Electric's AVEVA erodes 15% market share in engineering by May 2027.
- SSI Group's HYSYS competitor captures 15% oil simulation market by February 2027.
What makes AspenTech unique
- Aspen Tempest orchestrates workflows between geomodels and simulators for Big Loop optimization.
- Aspen Hybrid Models embed Industrial AI in Aspen Plus and HYSYS simulators.
- AspenTech Subsurface Intelligence integrates OSDU for cloud-native upstream AI workflows.
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Benefits
Remote Work Options
Professional Development Budget
Flexible Work Hours
Company News
Aspen, July 21st 2025 - Rooted in a legacy of environmental stewardship dating back to 1910, ZEGNA announces the launch of the "Oasi Zegna Global Initiatives" in Aspen, Colorado.
Emerson has completed its acquisition of all outstanding shares of Aspen Technology, making AspenTech a wholly owned subsidiary. The acquisition followed a tender offer for $265 per share, with 72% of shares tendered. AspenTech's shares have ceased trading on NASDAQ. Antonio Pietri will retire as CEO, with Vincent M. Servello appointed as President. The transaction was advised by Goldman Sachs, Centerview Partners, and Davis Polk & Wardwell.
Emerson Electric Co. agreed to buy the rest of Aspen Technology that it doesn’t already own in a deal that values the industrial-software company at a fully diluted market value of $17 billion.
Emerson has agreed to acquire the remaining shares of AspenTech that it does not already own for $265 per share, in a deal valued at $7.2 billion. Emerson currently holds approximately 57% of AspenTech's shares. Once the transaction is completed, AspenTech will become a wholly owned subsidiary of Emerson. The acquisition is expected to be finalized in the first half of 2025.
Emerson Electric has agreed to acquire the remaining shares of Aspen Technology for $7.2 billion, enhancing its shift towards industrial technology. This deal values AspenTech at an operating value of $16.8 billion, with a share price of $265, a 10.4% premium over a previous offer. The acquisition, expected to close in June, will make AspenTech a full subsidiary of Emerson. The purchase will be financed through cash and debt, with Goldman Sachs and CenterView Partners advising Emerson.