Full-Time

Customer Support Engineer

Confirmed live in the last 24 hours

KLA

KLA

5,001-10,000 employees

Provides process control and yield management solutions

Industrial & Manufacturing
Energy

Compensation Overview

$45.9k - $78kAnnually

+ Performance Incentive Programs

Entry

Pflugerville, TX, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • AA or BS in Engineering or related studies.
Responsibilities
  • Evaluate, analyze, diagnose and solve technical equipment problems via telephone or at customer site.
  • Ensure equipment improves customer production. Repair of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. Represent the company to the customer and assume accountability for customer happiness with service. Assure operational quality of system equipment. Coordinates actions with customers to minimize down time.
  • Provide assistance to Installation Engineer in resolving problems. Prepare fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
  • Build positive relationships with customers and increase customer satisfaction by resolving sophisticated requests and issues. Develop and handle return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
  • Execute technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection and correction. The company's goal is to improve manufacturing processes while committing to sustainability, with a target of using 100% renewable electricity in its operations by 2030.

Company Stage

IPO

Total Funding

N/A

Headquarters

Milpitas, California

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven predictive maintenance reduces downtime and maintenance costs in semiconductor manufacturing.
  • Machine learning enhances precision and speed in defect detection, boosting yield rates.
  • KLA's commitment to 100% renewable electricity by 2030 aligns with industry sustainability trends.

What critics are saying

  • Solid-state battery advancements may reduce demand for traditional semiconductor components.
  • Sustainability focus may increase operational costs for KLA's renewable energy transition.
  • Boutique investment firms acquiring shares could lead to increased stock price volatility.

What makes KLA unique

  • KLA specializes in advanced inspection tools and metrology systems for semiconductors.
  • The company integrates machine learning in metrology for precise defect detection.
  • KLA collaborates closely with semiconductor manufacturers to enhance product quality and reliability.

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