Full-Time

IT Administrator

Posted on 5/14/2024

FalconX

FalconX

201-500 employees

Institutional crypto trading and management platform

Financial Services
Data & Analytics

Mid

New York, NY, USA

Required Skills
Communications
Management
Customer Service
Requirements
  • 3+ years of IT experience in a fast-growing startup environment
  • Major in Management Information System, Computer Science desired but not required
  • Exceptional customer service
  • Excellent written and verbal communication skills
  • Ability to work with minimal supervision
  • Ability to efficiently prioritize often fluctuating workload
  • Strong problem solving and ability to learn quickly in a dynamic environment
  • Experience with working as a part of a team
Responsibilities
  • Support, maintain, and troubleshoot systems, including Macs, and PCs, utilizing Windows 10, MacOS, Google Workspace, wireless devices, antivirus software, security software, etc.
  • Setup user accounts as well as order and install laptops for new users
  • Support access management, onboarding, and offboarding of employees
  • Support with security and compliance tools such as EDR (Endpoint detection and response), MDM (Mobile Device Management), DLP (Data Loss Prevention), and other security software
  • Troubleshoot and resolve IT issues via Slack, Google Meet, and the internal ticketing system
  • Document steps and procedures internal to the team using an internal documentation platform
  • Maintain an asset inventory of all hardware, software, and computer peripherals
  • Perform additional tasks as required

FalconX offers FalconX 360, an institutional crypto trading platform that provides a unified investment and risk management solution. The platform leverages advanced technologies to enable seamless trade execution, credit and treasury management, prime offering, and market making for institutional investors.

Company Stage

Series D

Total Funding

$427M

Headquarters

San Mateo, California

Founded

2018

Growth & Insights
Headcount

6 month growth

22%

1 year growth

29%

2 year growth

65%