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Client Engagement Manager
Posted on 3/12/2022
Los Angeles, CA, USA
Experience Level
Desired Skills
  • Campaign Management: Set & manage client expectations with clients pre-campaign. Monitor campaign's alignment to performance & objectives + make optimization recommendations as necessary, Troubleshoot and solve common implementation problems and address client issues as they arise
  • Client Retention: Maintain strong communication with clients to properly explain OpenSlate's data solutions and campaign management best practices. Foster and expand both client and internal relationships; notifying stakeholders about future business opportunities
  • Ongoing Education: Formal and ad hoc client training on OpenSlate data implementation & best practices. Develop and maintain expert level proficiency with the OpenSlate data tool set & adjacent platforms
  • Process & Workflow Development: Understand and articulate OpenSlate product differentiations + provide guidance to clients on what services best meet their needs. Ensure continuous evaluation and analysis throughout each campaign to inform and evolve products & services
  • 3+ years overall work experience
  • 1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
  • Bachelor's Degree from an accredited institution
  • Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
  • Comprehensive understanding the online media marketplace
  • Self-motivated, independent thinker and a team player, who will hit the ground running
  • Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments
  • Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
  • Ability to interact and communicate effectively with all levels of management including senior executive level
  • Organized with a rigorous attention to detail, drive for excellence, and a positive can-do approach
  • Passion and desire to play a key role in driving a new business to success in the advertising technology space
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