Full-Time

Customer Success Manager II

Key Accounts

Posted on 1/15/2025

Smartsheet

Smartsheet

1,001-5,000 employees

Cloud-based work management and automation software

Enterprise Software
Education

Compensation Overview

$80k - $110kAnnually

Mid, Senior

No H1B Sponsorship

Remote in USA

Ideal candidates should live in the Pacific Northwest.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management

You match the following Smartsheet's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years of Customer Success or Account Management experience (or equivalent)
  • The ability to explain technical subjects to non-technical personnel
  • The ability to establish credibility and trust with customers and internal stakeholders
  • Experience maintaining valuable and outcome-based relationships with a diverse customer account base
  • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements
  • Bachelor's degree in relevant field, or equivalent experience
  • Authorization to work in the U.S. for any employer on an ongoing basis
Responsibilities
  • Onboard and mature Enterprise-level customers, driving adoption and continued engagement throughout the customer lifecycle
  • Be the Smartsheet expert, providing guidance to allow customers to increase collaboration and create impact across their organization and with external parties
  • Partner with a cross-functional account team to develop a territory plan that mitigates risk and drives expansion
  • Perform Quarterly Business and Executive Business Reviews
  • Collect use cases, identify high impact solutions and document tangible value
  • Ensure customers are realizing the greatest possible value from Smartsheet
  • Facilitate the resolution of critical situations
  • Work with the Sales, Training and Professional Services teams to expand customer use of Smartsheet
  • Provide customer insight to Product, Engineering, Marketing and Sales on innovation and continuous improvement opportunities
  • Meet and ideally exceed performance goals and variable compensation targets
  • Perform other duties as assigned
Desired Qualifications
  • Smartsheet technical proficiency (preferred)
  • Willing to travel based on customer and business need

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with other popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to a wide range of clients from small businesses to large enterprises. The company's goal is to improve efficiency and productivity for its users, supported by extensive learning resources and professional services.

Company Stage

IPO

Total Funding

$121.2M

Headquarters

Bellevue, Washington

Founded

2005

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for remote work solutions boosts Smartsheet's growth potential.
  • Partnership with AWS enhances Smartsheet's AI capabilities, strengthening market position.
  • Smartsheet's cloud-based solutions align with the rise of hybrid work models.

What critics are saying

  • Competition from platforms like Monday.com and Asana is intensifying.
  • Integration challenges with new AI features could lead to customer dissatisfaction.
  • Acquisition by Blackstone and Vista may disrupt operations or alienate customers.

What makes Smartsheet unique

  • Smartsheet offers a highly customizable platform for diverse business needs.
  • The platform integrates seamlessly with popular apps, enhancing its versatility.
  • Smartsheet's subscription model ensures continuous investment in service improvements.

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Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

INACTIVE