Claims Administrator @ Integrated Specialty Coverages

Operations & Logistics (3)
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Operations & Logistics (3)

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About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, KKR, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Claims Administrator is responsible for managing and processing claims efficiently, accurately, and in compliance with internal policies and external regulations. This individual will serve as the primary liaison between internal departments, clients, and third-party vendors, ensuring timely resolution of claims and a positive customer experience.

Position Responsibilities

Review and process incoming claims in accordance with ISC policies and contractual requirements
Investigate claim details by gathering relevant documentation, conducting interviews, and coordinating with internal stakeholders
Maintain accurate records of all claims activity in ISC systems
Communicate claim status and decisions to internal teams and external partners
Identify and escalate complex or high-risk claims to the appropriate leaders or legal team
Collaborate with finance, legal, and customer service teams to ensure claim resolutions are handled effectively
Assist with audits, reporting, and performance tracking of claims metrics
Contribute to continuous improvement by identifying process gaps or inefficiencies
Build and develop standard operating practices surrounding internal reporting to business leader
Conduct loss analysis and report on loss trends for all products to support underwriting in betterments and improvements so aide in profitable policy placement

Minimum Qualifications

Bachelors degree preferred
2+ years of experience in commercial P&C claims administration, insurance, legal, or a related field
Experience creating and maintaining SOPs and other process documentation for claims
Strong organizational skills and high attention to detail
Excellent written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and claims processing software
Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Preferred Qualifications

Bachelor’s degree in Business, Risk Management, or a related field
Experience working in a regulated industry (e.g., healthcare, finance, insurance)
Familiarity with contract language and policy interpretation
Bilingual skills are a plus

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range

$61,787—$77,234 USD

Benefits of Working at ISC

Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Various Time Off Programs
11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [email protected] or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**

Claims Administrator

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