Family Services Specialist 2

Job Description: This essential position supports the well-being of older adults, incapacitated individuals, and children involved in welfare programs. The Family Services Specialist II develops and implements individualized service plans using professional casework methods across Employment Services, Child Care, Adult Protective Services (APS), Child Protective Services (CPS), Foster Care, and Adoptions. Responsibilities include conducting Service intake, APS intake, and CPS intake, assessing situations, and determining appropriate responses or referrals. The Specialist participates in a 24-hour on-call rotation, responding to emergencies related to APS, CPS, and Foster Care, including after hours, weekends, and holidays; provides emergency shelter duty in times of emergencies and natural disasters Employees may specialize in one or more program areas or cover multiple areas based on agency needs. The Specialist performs thorough assessments, provides direct services independently, and seeks supervisory input when necessary. Accurate documentation and compliance with all local, state, and federal regulations are required. This role demands professionalism, a positive attitude, and strong teamwork skills. Effective communication and collaboration with agency staff and community partners are essential for delivering comprehensive client support.

Qualifications – Knowledge, Skills, and Abilities (KSA’s): Working knowledge of:  social work principles and practices, human behavior and motivational theory, as well as laws, policies, and regulations relevant to human services program areas. They understand the complex social, economic, and health issues affecting clients.  Skill in:  operating a motor vehicle and proficiency in using personal computers and associated software. Demonstrated ability to: communication skills, both oral and written, with the ability to interview clients, assess their needs, provide counseling, and make appropriate referrals to additional resources. They are capable of developing and implementing individualized service plans to ensure clients receive the necessary support. Sound judgment is required to make decisions within the framework of existing laws, policies, and regulations, and the ability to respond sensitively to clients’ emotions to achieve service goals is essential. Additionally, the candidate must be able to independently plan and manage work activities, including service delivery, preparing reports and correspondence, maintaining records, and performing related tasks. Establishing and maintaining effective professional relationships, both within the agency and the community, is vital, as it is staying informed about current trends and developments in the social work field. A valid Virginia driver’s license is required for this position to facilitate travel for client visits and community collaboration.

Qualifications – Education, Experience, Licensure, and Certification: Minimum of a Bachelor’s degree in a Human Services field or minimum of a Bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. 

Minimum Salary: $37,000

Maximum Salary: Commensurate with Experience