Director – Crisis Communications

Who We Are  

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Role 

As a Director on the Crisis & Litigation Communications team, you will take an active role in developing and managing communications strategies for clients to a variety of matters, including crises, crisis preparedness, sensitive corporate announcements, operational incidents, government investigations and litigation support, among other sensitive, sometimes urgent situations. A successful Director will be comfortable acting with autonomy when it comes to leading client accounts whilst easily assimilating into larger account teams as well. This role requires excellent project management skills and the ability to manage multiple projects simultaneously. Additionally, it requires knowledge of and interest in media, legal and financial issues, as well as a willingness to learn, the ability to be agile in a fast-paced environment, and a team-first attitude. The Director must have experience managing and mentoring junior talent, with the ability to provide meaningful feedback and coaching. A Director will also positively contribute to team culture and be a listening ear, an encourager, a role model, and an advocate for early career professionals. This opportunity offers a flexible hybrid working model, but requires in-office attendance three days a week.

What You’ll Do  

The Director serves as a project manager and client counselor, supporting client engagements that span a variety of Crisis & Litigation Communications disciplines. As a Director, you will manage the development and execution of multi-faceted crisis communications programs, and serve as a dependable leader and mentor. Responsibilities will include, but will not be limited to, the following:

• Manage multiple client projects and workstreams, including coordinating project rollouts and ensuring objectives are achieved and deadlines are met
• Develop strategic proposals and communications plans for clients and new business prospects
• Serve as a primary client contact, representing the team in client meetings, conference calls
• Provide real-time client guidance virtually or in person with the client
• Draft client materials (or review junior team deliverables where appropriate), including communications for key stakeholders, FAQs and media statements, among others
• Plan for likely outcomes and develop corresponding communications strategies
• Anticipate client and team needs, concerns or potentially difficult situations, working proactively with senior leaders to address them
• Manage utilization and staffing on multiple projects and accounts
• Actively participate in the generation of new business proposals and presentations
• Demonstrate a willingness to take responsibility for outcomes and to assist others when needed
• Foster talent management and the mentoring of junior team members
• Embody behaviors consistent with FTI’s values and Code of Ethics and Business Conduct
• Manage profitability and utilization on multiple projects and accounts 

How You’ll Grow  

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You’ll Need to Succeed  

Basic Qualifications

• Bachelor's degree in communications, journalism, English, or related business field
• 5+ years of relevant professional experience in crisis communications, issues management, litigation and/or corporate communications
• Ability to work under pressing deadlines across multiple projects and portray calm in the face of difficult situations to clients and other team members
• Track record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during a crisis events and developing strategic communications plans
• Excellent organizational, written and verbal presentation skills
• Strong work ethic, attention to detail and a service-oriented attitude
• Expert in Microsoft programs (Excel, PowerPoint, Word, and Teams)
• Travel required to clients and to FTI office(s)
• Flexible work hours as needed to meet urgent crisis and client demands
• Ability to thrive in a fast-moving team environment, with proven ability to manage both up and down to more senior and junior colleagues, alike

Preferred Qualifications

• Ability to advise and secure confidence of senior communications and C-level client contacts, as well as other outside legal and financial advisors
• Proven project management track record and comfort managing and working with staff at all levels
• Prior client service, consulting or agency experience
• Prior media relations experience, including developing and executing media strategies intended to mitigate or balance negative coverage, as well as raise awareness
• Proven track record in crisis preparedness, including assessing clients’ state of readiness and potential risks, designing crisis management plans and crisis communications strategies, and conducting crisis tabletop and simulation exercises

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