Full-Time
Technical Support Engineer
Canada
Confirmed live in the last 24 hours
Vendor-agnostic observability pipeline solutions
Senior
Remote
- BSc degree in Computer Science or similar, or equivalent work experience
- Experience supporting enterprise customers or working hands-on with distributed systems
- Passionate about working on complex technical issues
- Expert-level troubleshooting & problem-solving skills, and a critical thinker
- Excellent client-facing skills, excellent written and verbal communication skills
- Experience with Linux, AWS, and Networking
- Regex and JavaScript experience is a plus
- Fast learner
- Currently living in Canada
- Develop a deep technical understanding of Cribl Stream and our other products
- Provide extraordinary technical support to our Enterprise customers through various channels
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for reproducibility and escalation of unresolved issues
- Provide prompt and accurate feedback to customers and ensure proper recording and closure of all issues
- Provide and document knowledge in the form of tech notes and articles
Cribl provides a unique employment opportunity for those interested in data management and observability, with its vendor-agnostic observability pipeline, Cribl Stream. This product suite allows professionals to operate across various data sources and destinations, giving employees exposure to a wide range of technologies and challenges. The company fosters a culture of innovation and choice, making it an empowering workplace for tech professionals looking to advance their skills and impact in the industry.
Company Stage
Series D
Total Funding
$396.4M
Headquarters
San Francisco, California
Founded
2018
6 month growth
↑ 12%1 year growth
↑ 46%2 year growth
↑ 151%Benefits
Competitive Salary
Stock Options
Medical, dental, and vision insurance
Flexible spending account (FSA)
401(k) plan offered (US)
Parental Leave
Professional Development and Career Growth
Generous Vacation and Holiday Policy, including 2 Floating Holidays for holidays you observe
Employee Resource Groups that reflect our values driven company culture