Team Lead – Bps

Education - Mandatory: Graduate

Experience - Min 18 months experience as Team Lead, Overall 5+ year's experience.

Job Responsibilities: 

• Ensure adherence to contractual Service Level Agreements (SLAs) by monitoring team performance and implementing corrective actions as necessary to meet targets.

• Analyze existing work practices, including systems and procedures, to identify areas for improvement and optimize team efficiency.

• Handle all team-related issues, including people management, conflict resolution, and administrative tasks, to maintain a productive work environment.

• Exhibit excellent leadership qualities to guide, motivate, and develop team members, fostering a culture of high performance and continuous improvement.

• Manage client expectations through exceptional English verbal communication skills, ensuring clear, concise, and professional interactions.

• Spearhead the team by setting clear goals, providing regular feedback, and facilitating training and development opportunities.

• Collaborate with cross-functional teams to address operational challenges and implement best practices.

• Prepare and present regular reports on team performance, including key metrics and improvement initiatives, to senior management.

• Experience in implementing process improvement initiatives to enhance overall team efficiency and productivity.

• Ability to adapt to a dynamic work environment, demonstrating flexibility and resilience in managing changing priorities and workloads.