Full-Time
Senior Analyst
Updated on 8/7/2026
eClerx
10,001+ employees
Data analytics and BPM outsourcing services
No salary listed
Mumbai, Maharashtra, India
In Person
 DevOps & Infrastructure (1) |
|---|
Get referred to eClerx
See people who can refer or advise you
- 5–10 years in Network Operations within Telecom or ISP environments.
- Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.
- Provide Tier 2/3 support for escalated network and customer incidents.
- Communicate directly with enterprise customers, offering timely updates and resolutions.
- Configure, install, and maintain network devices (Routers, Switches, NIDs).
- Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.
- Execute and oversee critical hardware interventions, including the replacement of core routers, line cards, and associated network components
- Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
- Utilize CLI and SNMP-based tools for analysis and troubleshooting.
- Conduct RFC 2544 testing and validate network throughput.
- Assist field engineers with OTDR testing for fiber faults.
- Monitor alarms and performance metrics in a 24x7 NOC environment.
- Escalate complex issues to senior engineering teams or external vendors.
- Efficiently manage the escalation matrix, liaising with senior engineering architecture teams or third-party vendors for critical hardware and software anomalies
- Log diagnostics, resolutions, and RCA in ticketing systems.
- Maintain clear incident reports and resolution timelines.
- Coordinate seamlessly with Field Operations, Provisioning, and Core Engineering teams to optimize service delivery and restoration timelines
- Provide professional, timely, and clear communication to customers and internal stakeholders.
- Maintain high standards in both written and verbal communication.
- Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
- Exposure to Telco infrastructure, FTTx, DWDM is a plus.
- Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.
- Proficiency with diagnostic and benchmarking tools including OTDR, iPerf, Wireshark, and various vendor-specific network management systems (NMS)
EClerx provides business process management and data analytics services to a global client base, with a focus on financial services, telecom, retail, and technology. It delivers data management, automation, analytics, and consulting to optimize complex, data-heavy workflows, acting as an extension of its clients’ operations in areas like trade lifecycle, risk and compliance, content creation, and customer operations. The company differentiates itself by combining deep domain knowledge with data-driven insights and expanding capabilities through acquisitions such as Personiv to strengthen back-office and customer-support services. Its goal is to help clients run more efficient, data-driven processes so they can focus on their core business.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mumbai, India
Founded
2000
Get referred to eClerx
See people who can refer or advise you
Simplify's Take
What believers are saying
- FY26 revenue reached INR 4,217.4 crore, up 22.6%, with profit up 30.5%.
- May 2026 brought a unified AI organization, accelerating cross-sell and delivery execution.
- Q1 FY27 revenue rose 23.8% to INR 1,170.2 crore, signaling sustained demand.
What critics are saying
- Agentic AI revenue remains immaterial in FY26, so AI hype outruns monetization.
- Large enterprise clients can internalize analytics workflows during FY27, compressing eClerx's pricing.
- Fortune 500 concentration leaves eClerx exposed if one bank or retailer reprioritizes spend.
What makes eClerx unique
- eClerx combines AI-powered analytics with 25 years of financial-services process depth.
- ISO 42001:2023 certification in 2025 strengthens eClerx's regulated-client trust position.
- Adobe Gold Partner status in February 2026 expands enterprise martech delivery reach.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 14%1 year growth
↑ 14%2 year growth
↑ 14%May 20, 2026 eClerx unifies AI leadership to deliver outcome-driven results at enterprise scale. NEW YORK, May 20, 2026: eClerx Services Ltd (ECLERX.NS), a global leader in AI-powered analytics, digital operations, and business process management, today announced the formation of a unified AI organization to accelerate its enterprise AI strategy. John Flowers, former Head of BFSI at eClerx, will lead this new organization in partnership with Dr. Sanjay Kukreja, Chief Technology Officer, bringing together eClerx's AI investments, infrastructure, and go-to-market capabilities under a single, focused leadership structure. The move reflects eClerx's conviction that the next wave of enterprise value creation is shifting away from open-ended transformation programs toward outcome-driven engagements. With its proven model of embedding AI directly into operational workflows, combined with its 25+ years of domain knowledge and process depth, the company offers a durable advantage that technology alone cannot replicate. Real advantage comes from combining AI with deep domain expertise, operational rigor, and the ability to deliver measurable outcomes at scale. Its clients need a partner who can take accountability for results within their actual operating environment. That's what eClerx LLC is purpose-built to do. John Flowers Head of AI, eClerx That accountability is already evident in results. eClerx's Agentic AI deployments have brought significant automation savings, improvement in client NPS, and reduced time to market. These outcomes are enabled by eClerx's AI framework of operational knowledge, contextual intelligence, and AI orchestration, applied at enterprise scale. Responsible AI deployment is central to that framework. In 2025, eClerx became one of the first five companies globally to achieve ISO 42001:2023 certification for responsible, secure, and ethical AI, a standard that mirrors the governance and compliance rigor eClerx applies on behalf of its clients every day. Additionally, Forrester recognized eClerx as a "Notable Provider" for AI consulting excellence and systems integration, reflecting the company's ability to bridge strategy and execution. To learn more about eClerx's enterprise AI framework, and responsible AI approach, visit https://eclerx.com/artificial-intelligence/ About eClerx. eClerx provides AI-powered analytics, digital operations services, automation, and business process management to help clients unlock growth and drive business outcomes. eClerx partners with Fortune 500 enterprises across financial services, telecom, media & entertainment, luxury, retail & fashion, and manufacturing. A publicly listed company, eClerx operates across 17 countries with over 22,000 employees, serving clients globally across the Americas, APAC, and EMEA.
Report | 2 mins read May 18, 2026 Mind the gap: Closing the divide between martech stacks, activation, and performance. 78% of marketing leaders feel that despite years of significant investment, their martech stacks do not support their business goals. This is usually framed as a technology problem, but its research points to a more specific diagnosis: Most organizations have built capable stacks that generate insights, but cannot use them at full capacity because the activation architecture is broken. eClerx LLC call this the Activation Gap - the space between generating insights and being able to act on them. In the survey, 366 marketing leaders across industries shared the challenges they face, such as: * 75% are making investment decisions based on partial data, while only 25% describe a fully data-driven environment. * 47% are only moderately confident in their ability to measure true ROI across channels. The tools are there, but the trust is not. * 24% use media mix modeling to reallocate budgets based on live performance data, while 86% navigate with last year's map. If you're dealing with siloed data, underutilized tools, and fragmented systems, you're probably also seeing symptoms like its respondents: * Data exists, but isn't unified - 34% cite data quality issues as the biggest barrier * Agility is a goal, but workflows lack speed - 37% struggle with slow approvals and rigid planning * Insights are available, but not actioned in real time - only 35% use real-time insights for optimization * Personalization is a priority, but hard to scale - 37% find managing data volume and quality a key challenge What you'll find in the eClerx Marketing Report 2026. Most marketing teams don't know where they stand on activation maturity - until it's too late. This report helps you diagnose the gap and fix it, with clear steps to move from insight to impact. eClerx LLC also provide an easy Martech Maturity Scorecard, a quick self-assessment for marketing leaders to assess their stack maturity, and reveal the critical steps needed to close the activation gap.
eClerx Services, a global provider of AI-powered analytics and digital operations, reported total revenue of INR 4,217.4 crore for FY2026, up 22.6% from the previous year. In US dollar terms, operating revenue reached $468.9 million, a 17.9% increase. For the quarter ending 31 March 2026, revenue stood at INR 1,135.4 crore, up 23.9% year-on-year. EBITDA for the quarter rose 24.6% to INR 312.1 crore. The company's delivery headcount increased 16.9% to 22,518 employees. Basic earnings per share for FY2026 increased 33.5% to INR 76.23. Managing director Kapil Jain attributed the strong performance to momentum across key clients and new wins, whilst emphasising the company's commitment to investing in capabilities and expanding market presence.
eClerx Services consolidated net profit rises 24.45% in the March 2026 quarter. Last Updated: May 14 2026 | 9:06 AM IST Sales rise 23.27% to Rs 1107.29 crore Net profit of eClerx Services rose 24.45% to Rs 189.36 crore in the quarter ended March 2026 as against Rs 152.16 crore during the previous quarter ended March 2025. Sales rose 23.27% to Rs 1107.29 crore in the quarter ended March 2026 as against Rs 898.29 crore during the previous quarter ended March 2025. For the full year,net profit rose 30.52% to Rs 706.21 crore in the year ended March 2026 as against Rs 541.09 crore during the previous year ended March 2025. Sales rose 22.32% to Rs 4117.03 crore in the year ended March 2026 as against Rs 3365.87 crore during the previous year ended March 2025. Particulars Quarter Ended Year Ended Mar. 2026 Mar. 2025 % Var. Mar. 2026 Mar. 2025 % Var. Sales 1107.29898.29 23 4117.033365.87 22 OPM % 25.6124.33 - 25.5424.01 - PBDT 301.61239.72 26 1110.49859.72 29 PBT 251.95198.76 27 935.12718.53 30 NP 189.36152.16 24 706.21541.09 31 Powered by Capital Market - Live News Disclaimer: No Business Standard Journalist was involved in creation of this content
March 24, 2026 eClerx named a Representative Vendor in 2025 gartner(r) Market Guide for Digital Shelf Analytics. NEW YORK, March 17, 2026: eClerx Services Ltd (ECLERX.NS), a leading productized services company, today announced that it was named as a Representative Vendor in the Gartner Market Guide for Digital Shelf Analytics. According to Gartner, "we selected vendors for this Market Guide based on their ability to offer insights from the digital shelves of multiple online marketplaces, retailers or social networks, rather than specializing in only one marketplace. Each vendor sells this functionality as a product that clients interact with during and after an implementation, instead of a service offering to provide digital shelf insight." As digital commerce ecosystems grow more complex, brands need intelligence that is both immediate and actionable. Its inclusion in the Gartner Market Guide reflects its focus on delivering AI-driven capabilities that empower clients to safeguard margins, elevate digital presence, and drive scalable, measurable growth Sanjay Kukreja Chief Technology Officer at eClerx Market360 is part of eClerx's Market Intelligence solution suite, embedding Agentic AI functions and GenAI-powered insights directly into workflows, enabling brands to act in near real-time. It combines digital shelf strategy, analytics, content creation, and other advanced capabilities, including: * Insights-on-Demand, GenAI-powered chatbots providing contextual recommendations * Lens, a first-of-its-kind web-browser extension that enables brands to view live digital shelf performance directly from product pages, without logging into the platform * Automated dynamic pricing that responds to real-time market signals to maximize margin, revenue and competitiveness Brands leveraging Market360 have reported stronger share of search, improved conversions, stronger margin protection, and sustained competitive advantage in increasingly dynamic eCommerce environments. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About eClerx. eClerx provides business process management, automation, and analytics services to a number of Fortune 500 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 21,000 people across 17 countries, serving clients across the Americas, APAC, and EMEA. Media contact. Aditya Modi Head - Influencer Relations and Partnerships [email protected]