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Launch Consultant
Confirmed live in the last 24 hours
London, UK
Experience Level
Desired Skills
Customer Service
Data Analysis
  • Experience in a related function, typically obtained in 3+ years
  • Experience with SaaS-based platform configuration and maintenance for enterprise organizations
  • Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
  • Successful management of customer support engagements to completion with high levels of customer delight
  • Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Competitiveness & competitive awareness. Proficiency in explaining strengths & vulnerabilities
  • Willingness to travel as required based on customer and business need
  • Consistently deliver successful engagements which result in an informed customer who understands the benefits and value of the ZeroFox Platform, has an optimized implementation tailored to their specific business needs and has been successfully transitioned from Sales to our Services and Customer Operations teams
  • Work with sales and the customer to define individual customer requirements, engagement schedules and service execution milestones
  • Build strong relationships with customers, partners, and team members
  • Provide regular updates to both customers and ZeroFox Leadership on project progress
  • Deliver onboarding/implementation services and provide a smooth project transition to our Services and Customer Operations teams
  • Script/tailor platform optimizations based on client requirements
  • Assist the Director of Customer Enablement in defining and/or enhancing service and methodologies based on lessons learned and feedback from customers
  • Leverage knowledge from multiple domains to provide customers with comprehensive solutions
  • Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
  • Deliver web-based training to user groups to support organizational adoption
  • Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
  • Maintain current functional and technical knowledge of ZeroFox service options to be a subject matter expert for our customers
  • Help to document best practices in developing and using ZeroFox solutions
Desired Qualifications
  • Knowledge of data analytics, dashboards, and reporting
  • Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
  • Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
  • Propensity to thrive on change and general dissatisfaction with the “status quo” founded on the belief that great is better than good
  • Past experience working in customer success, technical support, configuration and / or training capacity

501-1,000 employees

Company Overview
ZeroFOX, The Social Media Security Company, enables organizations to identify, manage and mitigate social media based cyber threats
  • Competitive compensation
  • Community-driven culture
  • Generous time off
  • Comprehensive health benefits & 401(k) plan
  • Fun, modern workspace with regular team events
  • Wellness offerings