Carrier Relations Lead

Salary Range: 152300 to 243700 (Currency: USD) (Pay period: per-year-salary)

Joining Beam Benefits Means:

• Working in a complex and dynamic business, simultaneously serving customers across employee benefits insurance product lines and growth and service channels
• Collaborating with a diversely skilled team to continuously improve
• Being empowered as an owner and expert
• Being motivated by improving how people access employee benefits

What You Will Do:

• Establish and ensure customer engagement and success principles embodied by Beam Carrier Solutions team:
• Guide and support Beam Carrier Solutions team on interaction styles, increasing customer empathy, avoiding tension. Set the tone, model the behavior, coach the team.
• Develop engagement framework between Executive, Solutions, and Operations functions at customer
• Administer relationship touchpoints:
• Partner with Beam ELT on Executive strategy and touchpoints, designing and driving engagements that advance our objectives
• Own relationship touchpoints with decision makers and key stakeholders across the business and product teams at the CarrierDesign and administer Beam Carrier Solutions cadences, resourcing, and internal coordination
• Partner with Solutions and Delivery team program leads in support of their program management
• Bring Beam teams into structural alignment to support Carrier Solutions, right-sizing the engagements to leverage existing efficiencies but solve for customer need
• Maintain customer profile:
• Determine and align program against customer goals and priorities
• Understand customer operations: corporate, field
• Understand customer organization: org charts, R&R, decisioning processes, rituals and artifacts
• Maintain commercial terms:
• Ensure contractual adherence, deliver financial reporting, and coordinate audits or discovery activities
• Administer customer reporting and analysis to optimize bi-directional deal value
• Program reporting and ownership:
• For Customer, Beam Board, Beam Investors: structure and deliver monthly and quarterly program updates and relationship reviews
• For Customer: structure and deliver regular reporting on Beam’s selling and servicing of co-owned products
• For Beam Management: structure and deliver weekly program metrics, monthly MBR metrics (including full P&L evaluation), risk reporting, forecasting, and plans.
• Collect customer feedback (quantitative and qualitative) from all customer teams and levels, parsing and collating it to Beam Carrier Solutions teams to enhance customer empathy and value delivery

What Skills Will Help You Be Successful:

• A college degree or equivalent experience at employee benefits businesses
• 5+ years experience working with employee benefits products and insurance
• Expertise in relationship management, including building new and maintaining existing relationships
• Experience partnering with multiple stakeholders across organizations including product and engineering, actuarial, legal and compliance, operations, and revenue
• Critical-thinking skills to operate both tactically and strategically
• Outstanding verbal and written communication skills
• Strong project management abilities, with a proven track record of managing multiple priorities and deadlines in a fast-paced environment