Clinical Quality Assurance Nurse

Essential Duties & Responsibilities

• Create and maintain standards for clinical quality excellence at IntelyCare.
• Assist in the development of process and procedures for a dynamic inaugural department.
• Investigate, research, and prioritize clinically significant events as outlined by Department of Health and/or state regulatory agencies regarding client complaints, IntelyCare Nurse Staffing Agency (ICNSA) employees’ feedback, and allegations including documentation, falls with injury, death/serious harm, medication errors/diversion, practicing impaired and possible abuse/neglect/exploitation allegations.
• Use critical decision-making during investigations.
• Develop and manage the Performance Improvement Plans for ICNSA employees. 
• Collaborate with QA management and People & Culture regarding employment decisions of ICNSA employees across 29 states.
• Maintain working knowledge and compliance of CMS rules and state regulatory agencies related to senior services of covered states to ensure ICNSA employees service compliance.
• Collaborate with Account Managers and client leadership to build and maintain client relationships, and with IntelyPro Success Managers to elevate the practice of ICNSA employees.
• Assess ICNSA employee’s competency and provide re-training to promote increased quality of care.
• De-escalation of ICNSA employees while discussing clinical complaints to improve understanding of concerns and to identify clinical deficiencies.
• Advocate for ICNSA employees involved in alleged incidents or client dissatisfaction.
• Be agents for ICNSA employees when discussing concerns regarding diversity, equity, inclusion, and belonging to improve job satisfaction.
• Assist in the recruitment and selection of ICNSA employees including sign off for CNA relicensing and renewal requirements as needed.  
• Actively engage in personal professional activities including publications and presentations.
• Other duties as required.

Qualifications

• Licensed to practice in the state of Massachusetts.
• Excellent oral and written communication skills
• Superior customer service and problem-solving skills
• Previous experience working on multidisciplinary teams within acute and/or post-acute care facilities.
• Private space to work remotely required.
• Ability to maintain multiple State Nursing Licenses to aid in the maintenance and compliance for individual State, DPH, and other government license requirements for IntelyCare licensing.