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End User Automation Intern
Posted on 1/12/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Intern
Desired Skills
Agile
Development Operations (DevOps)
JavaScript
MacOS
Powershell
REST APIs
SQL
Python
Windows OS
Writing
Requirements
  • Currently pursuing a bachelors or masters degree or higher in Computer Engineering, Computer Science and enrolled during time of internship
  • Understanding of the secure cloud computing deployment model as it relates to enterprise productivity
  • Proficient coding, having contributed to open source projects
  • Familiarity with Python and SQL for data collection and small scope automations
  • This role is not eligible for CPT or OPT sponsorship now or in the future
Responsibilities
  • Review and assess stakeholder update requests to existing content
  • Schedule and coordinate updates to Support content; perform Support content audits
  • Work on specific projects related to uploading information/knowledge/resources into easy-to-access repositories for users
  • Respond to requests for Knowledge Base documentation creation, technical editing, and assisting with project deployment documentation
  • Educate users on basic functions and new technologies that will help streamline their workflow
  • Manage content to support users on applications and tools within the environment including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc), Mac and Windows OS
  • Apply critical thinking to assist with both simple and complex user requests, document the interaction with the user, and follow-up with the user to confirm
  • Make use of analytical skills to detect potential knowledge gaps and automation opportunities
  • Support knowledge requests and keep stakeholders informed
Desired Qualifications
  • Experience using Slack as power user
  • Exposure to RPA is desirable
  • Experience with one of the programming/scripting languages including PowerShell, Json, Javascript etc
  • Experience using REST APIs
  • Previous exposure to chatbot AI projects
DocuSign

1,001-5,000 employees

Platform for electronic signatures & agreements
Company Overview
DocuSign is on a mission to accelerate business and simplify life for companies and people around the world. The company provides an e-signature technology that helps organizations connect and automate how they prepare, sign, act on, and manage agreements.
Benefits
  • Health benefits: Medical, dental, and vision
  • Life and disability benefits
  • Savings: Pre-tax parking plans, Health Savings Accounts, Health Care FSA, Dependent Care FSA
  • Wealth Generation: 401(k) or other retirement plans, Employee Stock Purchase Plan, Restricted Stock Units, Sales Commissions, Company Incentive Plan (CIP)