Strategic Loyalty Advocate
Posted on 3/31/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
  • 5+ years experience in Enterprise account management, software renewals, customer success or other relevant business areas
  • Experience building customer trust over the phone and on video across different countries and cultures
  • Experience meeting or exceeding performance goals
  • Experience managing an end-to-end sales cycle
  • Experience working with Channel partners to retain and grow customer accounts
  • Experience using Salesforce, Clari, and Tableau
  • Maximize software retention rates and minimize customer churn through effective inside sales techniques over the phone, video, and email
  • Lead end-to-end sales motions for our Cloud and Data Center platforms
  • Manage renewals across a sizable product portfolio
  • Partner with our Strategic sales team on account planning and driving total book of business growth through whitespace analysis and install base research
  • Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
  • Keep informed of product updates and new offerings and articulate those improvements to customers and our solution partners
  • Forecast a pipeline for renewals, upsell, and cloud migration opportunities

5,001-10,000 employees

Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible or health savings accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Retirement savings plans
  • Paid time off
  • Catered lunches, wellness reimbursements, onsite fitness
Company Core Values
  • Open company, no bullshit - Openness is root level for us. Information is open internally by default and sharing is a first principle. And we understand that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
  • Build with heart and balance - “Measure twice, cut once.” Whether you're building a birdhouse or a business, this is good advice. Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care. Then we make the cut, and we get to work
  • Don’t #@!% the customer - Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first
  • Play, as a team - We spend a huge amount of our time at work. So the more that time doesn’t feel like “work,” the better. We can be serious, without taking ourselves too seriously. We strive to put what’s right for the team first – whether in a meeting room or on a football pitch
  • Be the change you seek - All Atlassians should have the courage and resourcefulness to spark change – to make better our products, our people, our place. Continuous improvement is a shared responsibility. Action is an independent one