Full-Time

Community Support Manager

Posted on 8/21/2025

RTINGS.com

RTINGS.com

11-50 employees

Independent electronics product testing and comparisons

Compensation Overview

CA$55k - CA$75k/yr

Montreal, QC, Canada

Remote

Must be able to work in Canada.

Category
Customer Experience & Support (2)
,
Requirements
  • Understanding of the RTINGS.com brand, and what differentiates us
  • Good English communication skills, written and verbal
  • Good time management skills and interpersonal skills
  • Able to work independently
Responsibilities
  • Oversee day-to-day operations of our community channels (Emails, our forum, YouTube, X, Facebook, Instagram and others)
  • Implement a long-term community growth strategy
  • Ensure company engagement with our community, monitor replies, and coach team members on effective engagement
  • Create internal guidelines for community engagement by other RTINGS.com staff
  • Directly engage with the community where required (e.g. answering questions, responding to emails, etc.)
Desired Qualifications
  • You like helping people. The whole purpose of our website is to help people find the best product
  • You enjoy talking to people and understanding their perspective
  • You are a team player
  • You spend a lot of time in hobbyist communities. You have a long history of participation on Reddit, forums, social media, etc.

RTINGS.com tests consumer electronics such as TVs, monitors, and audio gear and publishes objective reviews using a standardized testing method. They buy the products, test them in controlled conditions, and publish results so shoppers can compare devices side by side as if they owned all of them. They keep testing products until discontinued to ensure findings stay accurate and publish their full testing methodology for transparency. Their goal is to help consumers make informed purchases by providing clear, verifiable data.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Montreal, Canada

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion from 2011 TV origins now covers electronics, appliances, shoes, and mattresses.
  • Active hiring for Montreal lab positions signals operational growth and scaling.
  • Amazon Associates Program generates affiliate revenue from review links.

What critics are saying

  • Amazon terminates affiliate partnership, slashing 80% of $6.3M revenue within 6–12 months.
  • Wirecutter diverts 30% organic traffic via NYT SEO in 12–18 months.
  • YouTube creators like Linus Tech Tips capture 40% audience in 3–6 months.

What makes RTINGS.com unique

  • RTINGS.com tests over 4,000 products across 28 categories using standardized methodologies.
  • 40,000 sq. ft. Montreal facility enables transparent, independent product testing.
  • Editorial independence ensured by purchasing all reviewed products without sponsorships.

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Benefits

Health Insurance

Flexible Work Hours

Employee Referral Bonus

INACTIVE