IT Operations Lead

Description

Job Description: 

The Regional IT Operations Lead for the USA and Canada is responsible for ensuring the stability, efficiency, and security of IT operations across the region. This includes overseeing infrastructure, end-user services, and vendor relationships for approximately 400 users across office, brewery, and remote/home-based environments.

IT Operations Lead has a critical role in ensuring the stability of IT operations. They are responsible for managing the day-to-day deployment and maintenance of the IT infrastructure that supports business activities. In addition, they oversee the forefront to both internal and external service providers providing operation services. The structure of the services and the roles and responsibilities of all parties involved in performing the services will be outlined in job descriptions, goals, and statements of work (SOWs). These SOWs will also define the contractually agreed service levels.

In a multisource environment, they are the primary point of contact for the operational and tactical service management relationship across all service lines within the Information Technology (IT) Operation Function and its providers.

Job Responsibilities: 

• Drive the services delivery and improve the IT Operations & Security service providers' operations and security services across the USA and Canada, ensuring alignment with AEI’s global standards and regional business needs, and fostering a continual service improvement mindset.
• Lead the deployment, contribute to IT strategy and technical roadmap planning, and integrate it with overall strategic plans.
• Work   with the extended IT leadership team on the infrastructure portfolio and governance required to prioritize resources, including budget.
• Act   as a trusted advisor and build and maintain relationships within the wider IT function and business units and users to develop a clear understanding of   business needs.
• Ensure efficient and cost-effective delivery of IT operational services, responding with agility to evolving business needs and priorities.
• Oversee and manage regional IT annual operating (OPEX) and capital expenditure (CAPEX)  budgets, contribute to strategic planning and resource prioritization.
• Ensure IT operations in the region align with business outcomes via formal   governance.
• Utilize effective negotiation abilities to reach mutually beneficial solutions that   reduce costs across the entire region.
• Assist in evaluating both internal and external technology capabilities,   collaborating with other IT experts to achieve a competitive advantage.
• Champion IT Operations involvement in enterprise-wide innovation efforts and its role   in experimenting with novel solutions to take advantage of business   opportunities.
• Provide   strategic direction and oversight for the design, development, operation and   support of the infrastructure landscape, network and end-user computing   systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure   operations, and IT service support.
• Collaborate with HR and the IT leadership team to develop a talent strategy that aligns with the region's current and future business and IT goals.
• Drive the adoption and commitment to continual service improvement.
• Adopt and influence new techniques and practices to complement the change in focus as the organization's maturity develops.
• Collaborate with IT leadership to develop and implement AEI technology standards, governance processes, and performance metrics that ensure IT operations deliver value.

Company Overview:

Asahi Europe & International is the international branch of Asahi Group Holdings, a global beverage and food company listed on the Tokyo Stock Exchange, Japan.  Building on centuries of European brewing heritage, the business runs 19 production facilities in 9 countries across Europe and North America, and is the custodian of some of the best beer brands in the world, including Asahi Super Dry, Pilsner Urquell, Peroni Nastro Azzurro, Grolsch and Kozel. Within the Asahi Group, the remit of Asahi Europe and International is also to develop and manage export markets globally, outside of Japan, Asia and Oceania. With over 10,000 passionate colleagues on board, through our shared purpose of creating meaningful connections the business is well positioned to inspire people around the world to drink better. 

Functional Overview:

#digital aims to be the best strategic technology partner and enabler for AEI business to meet its strategic goals.  A regionally integrated function in which every employee plays a part. Organizationally, #digital is structured to enable digital innovation and is capable of agile value delivery on pre-defined, technology platforms. We are organised around business functions and empowered to achieve goals. We will harness capabilities with suitable technologies, together with a unified data model to enable and meet expected business outcomes. Our AEI behaviours and #digital Principles will shape the way we collaborate across business functions, fusing and working together on joint goals, strategy and execution. The function is the forefront of new technologies, deliberately reducing the constraints of the ‘old’ and enabling the ‘new’, to contribute directly to the increasing expansion of our premium brands at scale.

About Our Team:

We are looking for energetic candidates to grow with us at Octopi.

Qualified individuals are detail-oriented, collaborative, growth-focused, and self-motivated.

Our team is a community; we are open, informal and laid back, but also hard working and respectful of others. You should be as well.

Offers of employment at Octopi are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates, as deemed necessary.

Job Type: Full-time

Requirements

Education and Experience: 

• 10 or more years of experience in IS and business/industry
• 5 or more years of Technology managerial responsibilities
• Extensive experience (supported by real life examples) of end-to-end delivery of IS Services that include infrastructure, security and end user computing
• Knowledge of IS Service Processes (ITIL) and best practices
• Proven troubleshooting skills
• Demonstrated experience in strategic planning, organization design and development
• Experience in driving the right behaviour from service providers
• Ability to manage critical incidents and risks 

Competency: 

• Project Management 
• Vendor Management
• Operational Excellence
• Stakeholder Partnering 
• Digital Business Partnering
• Process Engineering
• Analytical skills