Senior People Solutions Business Partner @ Inovalon

People & HR (1)

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

The Senior People Solutions Business Partner leads HR operations within the People Solutions and Services Center (PSSC). This role manages the employee lifecycle, including onboarding, offboarding, HR transactions, employee relations, leave management, ADA accommodations, compliance, and HRIS administration. With expertise in HR operations, policy application, and cross-functional collaboration, this position ensures operational efficiency, regulatory compliance, and positive employee experience. The role serves as a key liaison between HR, business leaders, and partners across Legal, Payroll, IT, Finance, and external vendors. Responsibilities include service quality, process improvement, and providing guidance on complex HR matters to leaders, associates, and HR COEs.

Duties and Responsibilities:

Serve as a subject matter expert for a wide range of HR shared services requiring both broad and deep knowledge and experience in HR Operations, Employee Relations, Associate Life Cycle, and HR Compliance
Manage the processing of business and time-critical HR-related transactions in various HRIS, ATS and technology platforms while maintaining high work standards and attention to detail to ensure all HR operations transactions are processed and documented according to applicable legislative requirements, Company policy, internal quality and performance standards
Responsible for continuously reviewing and updating knowledge-base content and documentation to ensure the accuracy and relevancy of all information published and available to associates in the Knowledge Center
Responsible for conducting Oracle audit reviews to ensure all transactions and processes are accurately captured in the system. Identify opportunities for continuous operational performance improvement/risk management.
Manage and oversee all moderate to complex corrective actions, performance improvement plans (PIPs), and termination requests submitted by HR Business Partners and management. Responsibilities include drafting and reviewing performance management documentation, ensuring adherence to the correct progressive discipline workflow, and tracking action levels, required approvals, and signatures to maintain accuracy and compliance.
Manage end-to-end HR administration—including onboarding/offboarding, background checks, system access, and HRIS data entry—ensuring compliance, accuracy, and a seamless experience for employees, contractors, and interns.
Manage all employee leave processes, including FMLA, Paid Family Leave (PFL), Military Leave, and Unpaid Leave of Absence (LOA), ensuring timely communication, documentation, and support throughout the leave lifecycle
Manage moderate to complex ADA requests, ensuring compliance with applicable laws and internal policies, while guiding associates and leaders through the interactive process and partnering with the HRBP team when cases escalate into employee relations concerns.
Manages I-9 verification completion for all new hires, including addressing cases where requirements are not met, overseeing recertification processes in Equifax, conducting audits, and ensuring compliance with federal requirements and timely documentation.
Partner with HR Compliance Manager to manage all new hire and annual compliance training, background check audits and any other audits as required
Responsible for monthly reporting of all foreign nationals to ensure compliance with visa requirements
Handles all ad hoc HR projects including but not limited to promotion cycle support, review of control procedures, employee referral, introductory period evaluation process and performance management process
Creates, maintains, and audits personnel files, ensuring accurate documentation, secured storage and compliance with organizational and legal requirements
Responsible for all preparatory and administrative tasks related to reduction in force, ensuring accuracy, compliance and timely execution of documentation
Manages the administration of the HR ticketing system (ServiceNow), ensuring timely triage, resolution, and documentation of associate inquiries and requests in alignment with service level agreements (SLAs)
Build and foster strong relationships with key stakeholders
Drive ongoing enhancement of HR programs and policies to align with PSSC goals. Facilitate coordination between the PSSC and the HR team to effectively support both routine and ad-hoc programs and events, including the annual benefits open enrollment, performance evaluation processes, training and development initiatives, and employee engagement activities.
Define and monitor processes for monthly, standard, custom, and ad-hoc reports to support PSSC program needs and management objectives
Consistently adhere to all confidentiality and HIPAA requirements in Inovalon's Operating Policies and Procedures, specifically regarding data handled or work undertaken in this position. Maintain the highest standards of privacy and confidentiality of all Company, associate, and third-party/agency information.

Job Requirements:

Minimum of 8 to10 years in Human Resources discipline, or HR operations or a combined experience in HR and people management experience equal to a minimum of the 8 to 10-year
Minimum of 5 years’ experience handling moderate to complex employee relations issues.
Minimum of 1 to 2 years of specialized leave/ADA and compliance experience.
Minimum of 1 years’ experience working in an HR Service Delivery System (ticketing system like ServiceNow);
Proficiency in HRIS platforms and tools (Oracle HCM preferred);
Ability to work independently.
Intermediate or higher skills in Microsoft Suite;
Excellent interpersonal, oral, and written communication skills;
Highly organized, detail-orientated, and results-driven
Independent decision making, sound judgment, strong problem-solving, critical thinking and analytical skills;
Willingness to do hands-on work
Knowledge of professional best practices, current regulations, and industry trends as they apply to HR-related functions.

Education:

Bachelor's degree in relevant field required
SHRM or comparable certification is preferred.

Physical Demands and Work Environment:

Sedentary work (i.e., sitting for long periods);
Exerting up to 10 pounds of force occasionally and a negligible amount of force;
Subject to indoor and outdoor environmental conditions; and
Travel (up to 10%) may be required, typically for training or other business needs.

Inovalon Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

Base Compensation Range

$95,800—$115,000 USD

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Senior People Solutions Business Partner

HR

Inovalon

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