Full-Time
Genetec Security Consultant
360 IT Professionals
11-50 employees
Software development, mobile/web, and Salesforce solutions
No salary listed
Raleigh, NC, USA
In Person
 IT & Security (2) |
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- Must have experience providing second level support and coordinating installation and configuration activities for Genetec Security Center, IP cameras, SV32 devices, door aggregators, and all system components deployed for a project.
- Proven experience with supporting a video surveillance system.
- Ability to receive, log, and fully document requests for support from help desk, other service delivery staff, and/or users; investigate problems and determine appropriate actions.
- Ability to capture incidents and issues identified by the project and document resolutions for weekly status reports to the team leader or management.
- Excellent written and verbal communication skills to convey technical information to a variety of internal and external stakeholders.
- Strong documentation and technical writing skills for enterprise-level software documentation and configurations for a complex multi-site deployment.
- Provide second level support with the DOT IT Enterprise Applications Team for installation and configuration of Genetec Security Center and IP cameras, SV32 devices, door aggregators and all system components deployed for FACS project.
- Assist the deployment team with troubleshooting installation/configuration issues for the Genetec Security Center and Samsung IP cameras.
- Receiving, logging and fully documenting requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support from the deployment/project team and determine appropriate actions to be taken.
- Monitoring progress of requests for support through resolution and ensure users and other interested parties are kept informed.
- Escalate 3rd party software and hardware issues to Application Owner; ensuring proper attention is given to the issue depending on severity and impact to project schedule.
- Communicating technical information to a variety of internal and external stakeholders both verbally and in writing. Technical writing services and support for the developing software documentation at the enterprise level. Provide services documenting technical configurations for a complex multi-site deployment of a Genetec System for Access Control and Video Management at NCDOT.
- Assist in the creation of documents which detail the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.
- Maintain and update as needed the document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.
- Must have the ability to capture incidents and issues identified by the project with the ability to document resolution(s) for the team leader providing weekly status reports to Management.
- Proven experience with supporting a video surveillance system; experience with Genetec Security Center is preferred.
- Experience with Genetec Security Center is preferred.
- Samsung IP cameras experience is a plus.
- Experience with managing multi-site deployments and enterprise level documentation would be advantageous.
360 IT Professionals provides custom software development services, covering product development, mobile and web technologies, workforce solutions, and Salesforce cloud services. They build bespoke software tailored to each client, using a mixed team of seasoned experts and energetic new professionals guided by best practices in Silicon Valley. The company emphasizes ethical, agile collaboration to deliver high-value solutions that help clients become more productive and scalable. What sets them apart is their blend of experienced talent with fresh perspectives, a strong local presence in Fremont, CA, and a disciplined focus on delivering practical, business-focused results rather than generic tech features. Their goal is to be a trusted partner that helps clients evolve into more productive units by providing complete software development capabilities and end-to-end support.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Fremont, California
Founded
2013
Simplify's Take
What believers are saying
- Clutch highly rates IT staffing and development services at $25-$49/hr.
- Active hiring for 60 roles signals expansion in Fremont tech market.
- $54.8M revenue from diverse tech stack including JavaScript and PHP.
What critics are saying
- Poor Clutch reviews cause 70-90% market erosion in 3-6 months.
- Google poaches 30% engineers leading to high turnover in 6-12 months.
- AI platforms displace 60% revenue from PHP contracts in 12-24 months.
What makes 360 IT Professionals unique
- Blends experienced and young professionals for innovative software solutions.
- Specializes in .NET, PHP, Android, iPhone, and Salesforce cloud services.
- Offers IT staffing, product development, and mobile technologies from Fremont.
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