Senior Vice President & General Manager

MatrixCare recognized as the clear Long-Term Care EHR Leader in new KLAS Continuum of Care Report. MatrixCare positioned as top-performing vendor, outpacing PointClickCare, CPSI (American HealthTech), and Netsmart (HealthMedX) BLOOMINGTON, MN - MatrixCare(R), the largest long-term, post-acute care (LTPAC) technology provider in the United States and winner of the prestigious 2017 Best in KLAS Award for Long-Term Care Software, is pleased to again be recognized as the top-performing LTPAC EHR vendor in the recently released KLAS Continuum of Care Report. "MatrixCare is extremely pleased to be recognized again for our technology leadership in the LTPAC sector. Single-setting vendors such as PointClickCare and American HealthTech provide adequate solutions for siloed, skilled nursing-centric, fee-for-service LTPAC environments," said John Damgaard, MatrixCare CEO. "Tomorrow's full-spectrum, value-based LTPAC environments, where demonstrated performance on key clinical outcomes is the lifeline of provider organizations, call for more powerful, multi-setting solutions. MatrixCare offers these industry-leading solutions and CMS data confirms that MatrixCare-powered providers easily outperform their peers on key outcomes measures. "Our strategy to win by equipping our customers to win is clearly working as MatrixCare continues to grow stronger, while other technology vendors struggle to address broken promises, weak products, and troubled finances. We believe that this year's successful launch of our CareCommunity(TM) LTPAC Population Management platform, built on Microsoft Azure, will only add to our growing leadership position in 2018 and beyond," continued Damgaard. About MatrixCare MatrixCare enables long-term, post-acute care (LTPAC) organizations to provide better health outcomes for seniors while successfully managing risk in out-of-hospital care delivery. Multiyear winner of the Best in KLAS Award for Long-Term Care Software, MatrixCare is trusted by thousands of senior living, skilled nursing, and accountable care organizations; life plan communities; and private-duty, home health, and hospice agencies. MatrixCare's active care management platform helps providers connect and collaborate to keep America's seniors healthy and optimize outcomes for the populations under their care. MatrixCare is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). To learn more, visit matrixcare.com and follow @MatrixCare on Twitter. About KLAS KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. To learn more about KLAS and its reports, visit www.KLASresearch.com.

Advanced Entry + PointClickCare integration: What It Does and why it matters. Jun 3, 2026 | Blog Highlights Advanced Entry integrates with PointClickCare by syncing directly with a facility's resident list inside the EHR. When a visitor checks in at the Advanced Entry kiosk, the system cross-references the PointClickCare resident roster to confirm on-site status, trigger role-based administrator alerts, and send automated SMS notifications to the resident's designated family contact - all without staff intervention. The integration connects front-door activity to clinical records in real time. You already have PointClickCare. Here's what you're still missing. PointClickCare is a powerful clinical and operational platform - and if your facility is already running on it, you have a strong foundation. Resident records, care plans, medication management, billing: it handles the core of what happens inside your facility exceptionally well. But there's a gap PointClickCare wasn't designed to fill: what happens at the front door. Who's coming in, when, and why. Whether a resident is currently on the premises. Is the right person being notified when a visitor arrives. Are families being kept in the loop in real time. That's where Advanced Entry comes in - not as a replacement for PointClickCare, but as the layer that connects your front entrance to everything PointClickCare already knows about your residents. How the integration works. Advanced Entry syncs directly with your PointClickCare resident list, so there's no manual data entry and no duplicate record-keeping. When someone arrives at your facility and checks in through the Advanced Entry kiosk, the system can instantly reference your current resident roster to verify who they're visiting, confirm that resident is on-site, and trigger the right notifications - all automatically. This connection between your visitor management system and your EHR creates a level of care coordination that's impossible with standalone tools or paper sign-in sheets. What the Advanced Entry + PointClickCare integration unlocks. | Capability | What It Does | | Resident roster sync | Pulls live resident data from PointClickCare - no duplicate data entry | | On-site status confirmation | Verifies whether a resident is currently in the building when a visitor arrives | | Family SMS notification | Automatically texts the resident's emergency contact when a visitor checks in | | Administrator alerts | Sends configurable alerts to staff when a flagged resident receives a visitor | | Outbound family messaging | Pushes facility announcements or emergency updates to family contacts via PCC data | | Visitor log + EHR alignment | Timestamped visitor records that correspond to PointClickCare resident records | | Compliance documentation | Exportable visit logs for DOH inspections, audits, and incident review | Real-Time resident location confirmation. When a visitor arrives asking to see a specific resident, staff no longer need to leave the desk to check. Advanced Entry can confirm whether the resident is currently on the premises - an important safeguard for memory care units and secure wings, and a simple operational convenience for everyone else. This is particularly valuable during high-traffic periods like meal times or activity hours, when front desk staff are managing multiple priorities at once. Automated family and emergency contact notifications. Advanced Entry can send SMS notifications directly to a resident's designated point of contact when they receive a visitor. Families stay informed without requiring a staff member to make a phone call, and the facility creates a documented record of every visit - including time of arrival and departure. This capability also runs in reverse: administrators can push alerts to family contacts during facility-wide events, emergencies, or important updates, using the resident data already stored in PointClickCare as the contact list. Automated family notifications eliminate a common friction point in family-facility relationships: the sense that families are 'out of the loop.' When a parent or spouse receives an automatic text the moment a visitor arrives, the facility signals attentiveness - without adding a single task to a staff member's day. Visitor-Triggered administrator alerts. When a specific resident receives a visitor, the right person on your team can be notified instantly. This is useful in a number of scenarios: * A resident with an outstanding billing matter receives a family visit - the administrator is notified so they can address it in person while the family is already there. * A resident flagged for a specific medical situation receives an unexpected visitor - the charge nurse receives an automatic alert. * A resident in a memory care unit has a visitor arrive outside of approved visiting hours - security is notified immediately. These alerts are configurable by resident, visitor type, and notification recipient - so only the right people are contacted, and only when it's relevant. A cleaner compliance record. Because Advanced Entry logs every visitor interaction automatically - who arrived, when, who they visited, how long they stayed, and who was notified - that data is available for reporting, compliance documentation, and operational review without any manual work. In a DOH inspection or a billing dispute, having clean, timestamped visitor records that align with your PointClickCare resident data is a meaningful advantage. It shows that your facility's operations are integrated and accountable, not siloed across disconnected systems. Why this matters for your facility's reputation. Families choosing a care facility are evaluating more than clinical quality - they're evaluating how the facility communicates, how responsive staff are, and whether they'll feel connected to their loved one's daily life. Automatic visit notifications, real-time confirmation that a resident is on-site, and smooth front-desk operations all contribute to a family's perception that your facility is organized, caring, and on top of things. In a competitive senior care market, those impressions matter. And they're a direct byproduct of having your systems - PointClickCare and Advanced Entry - working together instead of independently. Frequently asked questions. Does Advanced Entry integrate with PointClickCare? Yes. Advanced Entry integrates directly with PointClickCare, syncing resident roster data so that visitor check-ins at the kiosk can trigger real-time alerts, confirm resident on-site status, and send automated notifications to family contacts listed in the PointClickCare system. Does adding Advanced Entry require changes to PointClickCare's setup? No changes to PointClickCare are required. Advanced Entry connects to your existing resident data through the integration - your PointClickCare configuration remains the same. The Advanced Entry team handles the setup on their end, working with your staff to configure alerts, visitor workflows, and notification routing. Can Advanced Entry send messages to families using PointClickCare contact data? Yes. Because Advanced Entry syncs with PointClickCare, it can use the emergency contacts and designated family contacts already stored in your EHR as the recipient list for SMS notifications - both for visitor alerts and for outbound facility communications. What types of facilities benefit most from the Advanced Entry + PointClickCare integration? Skilled nursing facilities, assisted living communities, and memory care units see the most direct benefit. The integration is particularly valuable for facilities with high visitor volume, active family engagement expectations, and CMS or DOH documentation requirements - all of which apply to most licensed long-term care settings. How does this integration differ from PointClickCare's native visitor management tools? PointClickCare is an EHR system designed to manage clinical and operational records inside the facility. It does not include a kiosk-based visitor check-in system, automated front-door notifications, or physical access management. Advanced Entry provides those capabilities at the point of entry and connects them to PointClickCare data - the two systems are complementary, not competing. Is the visitor data captured by Advanced Entry accessible for compliance audits? Yes. Advanced Entry maintains a complete log of every visitor check-in and check-out, including timestamps, resident visited, and notifications triggered. These logs can be exported for DOH inspections, CMS surveys, incident reviews, or internal reporting - and they align with the resident records already documented in PointClickCare. Already on PointClickCare? Setup is straightforward. If your facility is already using PointClickCare, adding Advanced Entry doesn't require a complex implementation. The integration is designed to connect quickly with your existing resident data, and the Advanced Entry team works alongside your staff to configure notifications, alert routing, and visitor workflows to match the way your facility actually operates. Book a demo to see the integration in action - and see what your front entrance looks like when it's fully connected to your clinical system.