What are we looking for?

As a Customer Experience Intern, you will play an important role in helping our customers succeed, by being involved in different projects related to our SentinelOne Customer Portal and the Community – Digital Guided Onboarding, Threat Center, Customer Advocacy, and more! We are hiring across our Customer Experience Team where you’ll get exposure into the cybersecurity industry. If you are interested in cybersecurity and enjoy working in a team environment, we’d like to meet you.

What will you do? 

• Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions 
• Collaborate with members of the Customer Experience team to ensure the overall success of our customers; and assist other members of the Customer Success organization
• Help facilitate content for Community posts, questions, and discussions
• Assist in testing different use cases in our Community sandbox environment
• Review analytics related to our Community, and run monthly reports related to our Community’s Threat Center
• Provide ongoing support to Community-related items, such as dedicated pages, announcement pages, blog feeds, and more
• Assist in the creation of one-pagers, data-sheets, videos, for external and internal consumption
• Ensure that contributed projects meet reasonable expectations in regard to documentation quality, and overall usability and utility

What skills and knowledge should you bring?

• Must be currently enrolled in a full-time, degree-seeking program with an expected graduation date in 2025
• Some exposure to Salesforce Communities
• Interest in content creation, and/or content enablement
• Enthusiastic, driven and confident: the ability to clearly and persuasively articulate the company’s mission, product and business opportunity

Why us? 

Our global internship program trains the next-generation of cybersecurity talent across a range of specializations, from threat intelligence to information security, engineering and marketing. Interns can learn about the network security industry from leading thinkers, grow their professional networks, and be part of a career-defining experience including: 

• 1:1 mentorship
• The opportunity to expand your knowledge and work on challenging projects
• Training and Development opportunities 
• Connections to other recent grads, and employees across the company
• Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
• Fun events!