Full-Time

Product Success Lead

Provider

Posted on 10/14/2024

Datavant

Datavant

5,001-10,000 employees

Enables secure health data exchange and privacy

Compensation Overview

$66k - $102k/yr

Junior, Mid

No H1B Sponsorship

Remote in USA

Category
Product Management
Product
Required Skills
Product Management
Marketing
Customer Service
Requirements
  • 2-3 years of experience working in product success or implementation adjacent role
  • Consistent ability to ramp up quickly on technical aspects of Datavant’s software and how it can be used for various end uses
  • Curiosity for understanding current processes and products, with an aptitude to streamline and make work more efficient
  • High customer empathy, both for internal and external customers; ability to work in highly regulated environments and push through bureaucracy when necessary
  • Extremely organized and detail-oriented with an exceptional ability to handle multiple client projects simultaneously, including systematic follow up and responsiveness to client requests
  • Proven ability to operate efficiently and effectively in a fast-paced, entrepreneurial environment and to navigate ambiguity with considerable success
  • Proven ability to communicate cross-functionally with different personas across internal teams (including Go To Market [GTM/Sales], Services and Product Operations, Product Management, Engineering and Marketing)
  • Consider yourself highly motivated and driven to deliver results and work through challenges which are typical of a high-growth, fast-paced start-up environment
  • Bonus but not necessary: prior experience in implementing SaaS solutions or APIs in large, complex organizations
Responsibilities
  • Partner with the Sales and Services teams in shaping and closing deals, providing your technical support, product vision, and expert perspective
  • Manage the end-to-end process of getting our clients set-up with Datavant, both technically and from a user perspective
  • Ensure successful client onboarding as soon as a deal is signed and overall high client satisfaction, technically setting up the clients and understanding the client’s systems and workflows, as well as troubleshoot technical issues when identified
  • Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products
  • Identify and support automation of repeatable implementations and customer support processes
  • Provide continual feedback to the Product team on how we can improve our product suite

Datavant focuses on health data technology, enabling the secure exchange of patient information while ensuring privacy. Its main product is software that de-identifies patient health data and links records from various sources, allowing healthcare providers and researchers to share data securely. Datavant operates on a subscription-based model, providing customized software solutions to clients like hospitals and pharmaceutical companies. The company's goal is to enhance data interoperability in healthcare while protecting patient privacy.

Company Size

5,001-10,000

Company Stage

Series B

Total Funding

$80.5M

Headquarters

San Francisco, California

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for real-world data boosts Datavant's partnerships, like with Ontada.
  • The new R&D center in Galway enhances research capabilities and potential product innovation.
  • Potential IPO and M&A activities position Datavant for growth in the health data market.

What critics are saying

  • A phishing attack exposed data of 11,000 children, highlighting cybersecurity vulnerabilities.
  • Avandra's federated network launch could increase competitive pressure on Datavant.
  • Aggressive M&A strategy may lead to integration challenges and financial strain.

What makes Datavant unique

  • Datavant specializes in secure health data exchange, preserving patient privacy.
  • Their software de-identifies and links patient records from various sources.
  • Datavant's network includes 70% of the largest health systems and 500+ data partners.

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Benefits

Competitive Salaries & Rewards

Generous Parental & Family Leave

Ability to work anywhere in the US and Canada

Meaningful equity

Competitive Benefits – Full Family Coverage

WFH Stipend & Monthly Credit

Commitment to Learning & Development

Unlimited PTO

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

0%
Silicon Republic
Mar 31st, 2025
Datavant announces R&D centre in Galway with 125 new jobs

Datavant announces R&D centre in Galway with 125 new jobs.

HR Today
Mar 26th, 2025
Cathy Hoenig Appointed as Director, People Operations Project Management Office at Datavant

United States, March 2025 - Cathy Hoenig has joined Datavant as Director, People Operations Project Management Office.

Stock Titan
Mar 10th, 2025
31 Million Patient Journeys, One Mission

By incorporating OneMedNet's patient tokens into Datavant's network of over 300 real-world data partners, researchers can efficiently discover and access targeted Real-World Data for specific patient populations.

HR Tech Wire
Mar 6th, 2025
Datavant Unveils Enhanced Clinical Insights Platform to Transform Data Intelligence for Payers and Providers

Datavant, the leading health data platform company, today announced the launch of the Datavant Clinical Insights Platform, an integrated offering that empowers health plans and risk-bearing providers to seamlessly identify, access, analyze and act on clinical data.

Business Insider
Jan 7th, 2025
Datavant is on the M&A hunt as the $7B health data company bulks up before a potential IPO

Datavant is on the M&A hunt as the $7B health data company bulks up before a potential IPO.

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