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Full-Time

Knowledge Transfer Manager

Confirmed live in the last 24 hours

Unisys

Unisys

10,001+ employees

Provides IT services and digital solutions

Cybersecurity
Consulting
Enterprise Software

Senior, Expert

Remote in USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Agile
Communications
Management
Requirements
  • More than 5 years of relevant experience in knowledge management.
  • Strong research and analysis skills.
  • Experience in and ability to work with Knowledge Transfer/Management tools.
  • Strong interpersonal skills to work collaboratively in a diverse environment.
  • Exceptional organizational and coordination skills.
  • Excellent written and oral communication skills in English.
  • ITIL Certification desired.
  • Experience with I.T. service transition/onboarding a plus.
Responsibilities
  • Own and manage the IT Service Tower knowledge as defined by Client project needs, achieving accurate & on-time updates that enable Continual improvement.
  • Lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives.
  • Utilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practices.
  • Be part of a dynamic global team that collaborates and coordinates across multiple ITIL Internal and external support teams.
  • Manage Knowledgebase Articles (or other appropriate knowledge capture repositories) across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support GDS' vision of optimal client and internal stakeholder user experience.
  • Collaborate to help build a 'One Unisys approach', a collaborative and knowledge sharing culture that executes knowledge management mandates, strategies and policies.
  • Support and identify agile and adaptive mechanisms for capturing knowledge based on best practices, industry trends and lessons learned.

Unisys offers IT services and solutions focused on digital transformation, cloud services, cybersecurity, and data analytics for businesses and government agencies. Their products help clients improve operational efficiency and security through tailored consulting and managed services. Unisys distinguishes itself by emphasizing ethical technology adoption and sharing insights on emerging tech trends through blogs and podcasts. The company's goal is to assist clients in achieving their business objectives while ensuring responsible implementation of new technologies.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Bethel Township, Pennsylvania

Founded

N/A

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Simplify's Take

What believers are saying

  • Unisys's partnerships, such as with MAB Kargo, highlight its ability to drive operational efficiency and innovation in specialized sectors.
  • Recognition in prestigious awards and reports, like the 'Excellence in Technology Solutions' and ISG's Provider Lens, enhances Unisys's market credibility and attractiveness to potential employees.
  • The company's commitment to ethical technology and continuous improvement fosters a positive and forward-thinking work environment.

What critics are saying

  • The highly competitive IT services market requires Unisys to continuously innovate to maintain its leadership position.
  • Dependence on large-scale partnerships and contracts can pose risks if any major client relationship deteriorates.

What makes Unisys unique

  • Unisys excels in providing tailored IT solutions for highly regulated industries like finance, healthcare, and government, setting it apart from more generalized IT service providers.
  • The company's strong focus on ethical technology and thought leadership in emerging technologies like blockchain and low-code development distinguishes it from competitors.
  • Unisys's consistent recognition as a leader in cloud infrastructure management and private/hybrid cloud services by firms like ISG and NelsonHall underscores its competitive edge.