Full-Time

Knowledge Transfer Manager

Posted on 9/19/2024

Unisys

Unisys

10,001+ employees

Provides IT services and digital solutions

Data & Analytics
Consulting
Enterprise Software
Cybersecurity

Senior

Remote in USA

Category
IT Project Management
IT Support
IT & Security
Required Skills
Agile
ServiceNow
Requirements
  • More than 5 years of relevant experience in knowledge management.
  • Strong research and analysis skills.
  • Experience in and ability to work with Knowledge Transfer/Management tools.
  • Strong interpersonal skills to work collaboratively in a diverse environment.
  • Exceptional organizational and coordination skills.
  • Excellent written and oral communication skills in English.
  • ITIL Certification desired.
  • Experience with I.T. service transition/onboarding a plus.
Responsibilities
  • Own and manage the IT Service Tower knowledge as defined by Client project needs, achieving accurate & on-time updates that enable Continual improvement.
  • Lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives.
  • Utilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practices.
  • Collaborate and coordinate across multiple ITIL Internal and external support teams.
  • Manage Knowledgebase Articles (or other appropriate knowledge capture repositories) across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support GDS' vision of optimal client and internal stakeholder user experience.
  • Collaborate to help build a 'One Unisys approach', a collaborative and knowledge sharing culture that executes knowledge management mandates, strategies and policies.
  • Support and identify agile and adaptive mechanisms for capturing knowledge based on best practices, industry trends and lessons learned.

Unisys offers IT services and solutions focused on digital transformation, cloud services, cybersecurity, and data analytics for businesses and government agencies. Their products help clients improve operational efficiency and security through tailored consulting and managed services. Unisys distinguishes itself by emphasizing ethical technology adoption and sharing insights on emerging tech trends. The company's goal is to assist clients in achieving their business objectives while ensuring responsible implementation of new technologies.

Company Stage

IPO

Total Funding

N/A

Headquarters

Bethel Township, Pennsylvania

Founded

1984

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Simplify's Take

What believers are saying

  • Growing demand for low-code platforms aligns with Unisys's digital transformation focus.
  • AI-driven cybersecurity solutions are increasingly sought after, benefiting Unisys's offerings.
  • Government investment in IT infrastructure supports Unisys's expertise in serving public sectors.

What critics are saying

  • Leadership transition to Mike Thomson may cause strategic shifts or instability.
  • Legal implications from the Atos lawsuit settlement could affect Unisys's reputation.
  • Intense competition in IT services may impact Unisys's market share and profitability.

What makes Unisys unique

  • Unisys excels in digital transformation, cloud services, and cybersecurity solutions.
  • The company is recognized for its ethical technology frameworks and responsible innovation.
  • Unisys's leadership in customer experience is evidenced by multiple awards.

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