Device Care Centre Team Member

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

When you join Assurant you will be part of a community that cares. A fun, diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits you'll get working at Assurant include:

• A cultural day off to celebrate what’s important to you

• International and Local mentoring programs

• Discounted Employee Share Purchase Program

• Diversity panels and employee resource groups

• 10 weeks company paid parental leave including superannuation contributions while on unpaid leave

• Development programs & LinkedIn learning courses as well as study grants and support for higher education

• Novated vehicle leasing

• Volunteering opportunities to give back to a cause that is important to you 

What's the Role About?

The Repair Team play a crucial role in performing minor mobile phone and tablet repairs and categorizing faulty devices according to the company's standards. Reporting to the Repair Team Leader, this position involves receiving on-site training to perform all repairs and collaborating with the team to develop new repair methods. No prior experience is required, as comprehensive training will be provided.

Key Responsibilities:

Device Repair:

• Perform minor mobile phone and tablet repairs, ensuring all work is completed to the company's quality standards.

• Receive training to develop skills in various types of repairs, from basic fixes to more complex tasks.

Faulty Device Categorization:

• Accurately categorize faulty devices based on the company's standards and guidelines.

• Document and report any defects or issues identified during the repair process.

Quality Assurance:

• Follow all quality assurance protocols to ensure that repairs meet customer expectations and company standards.

• Conduct final inspections of repaired devices to ensure they are fully functional and defects-free.

Training and Development:

• Actively engage in on-site training programs to enhance repair skills and knowledge.

• Stay updated on new repair techniques and industry trends to improve performance continuously.

• Participate in team meetings and brainstorming sessions to improve repair processes and techniques.

Inventory Management:

• Assist in managing the inventory of parts and tools, ensuring all necessary materials are available for repairs.

• Notify the Repair Team Leader of any shortages or issues with inventory that may impact the repair process.

Does this sound like you?

• No prior experience is required, as comprehensive training will be provided on-site.

• Strong attention to detail and a commitment to maintaining high-quality standards.

• Ability to follow defined processes and procedures accurately.

• Good organizational skills and the ability to manage multiple tasks simultaneously.

• Effective communication skills and the ability to work well within a team.

• Basic proficiency in using computers and inventory management systems.

• Physical ability to perform tasks requiring standing for extended periods and handling devices.