Product Manager

Job Description

NB: This role is remote or hybrid depending on your location. In either case, this role expects the successful candidate to travel to our offices and to customer sites upon request. 

Role Overview 

Our diabetic eye screening platform is a key growth driver within NEC Health. We are seeking an experienced Product Manager with exceptional communication and influence skills, who is excited by improving the lives of patients, and driving value-based care. This role is accountable for hands-on operational delivery, and strategic research and planning. 

Accountabilities 

Strategy: 

• Strategic vision and influence: Own the strategic ‘north star’ of your product, author and communicate a clear narrative around this vision, and gain buy-in from all levels of NEC and beyond using compelling evidence and insight. 

• Product growth. Deliver ambitious roadmaps that grow market share and enter new markets (public / private / international). 

• Product, tech, market, & competitor research. Act as a domain SME, staying ahead of market and technology trends, as well as analysing our competitors. You will maintain the associated collateral including documenting our relative position in the market, potential partnerships and growth opportunities. 

• Go‑to‑market execution. Lead go‑to‑market planning and execution for new products and features, orchestrating cross‑functional teams and owning outcomes. 

• Product ownership. End‑to‑end ownership of the product lifecycle, balancing system health, delivery commitments and innovation, while owning the value narrative behind decisions supported by commercial and market insight. 

• Iterative value delivery. Break down initiatives into small, frequently releasable increments of value - assessing outcomes with customers and stakeholders throughout delivery. 

• Voice of the customer. Build trusted customer/user relationships and represent customer needs and preferences within the wider product team. 

• User‑centred design. Apply design‑thinking, mapping and tracking end‑to‑end user, patient, and customer journeys, to improve user and patient experience - collaborating with design, clinical and other cross-functional teams. Organise and lead customer & user engagement/feedback sessions (individual and group). 

• Measuring success. Define and track product key performance indicators (KPIs) aligned to your business unit’s objectives and key results (OKRs), owning the sourcing of data where gaps exist. 

• Third‑party collaboration. Work with technical teams to assess third‑party solutions, ensuring value for money and strategic fit. 

Operations & Communication: 

• Product backlog. Own and manage/prioritise the product backlog, balancing system health, delivery commitments and incremental value – able to build clear narratives explaining your decisions that gain buy-in. You will maintain a minimal amount of ‘ready’ work within your backlog to keep your team forever busy. 

• Demand management & requirements gathering/documentation. Own the new demand funnel into your team, as well as the prioritisation of new working coming into your team and be accountable for the quality and sign off requirements & user story documentation – collaborating with the wider product team to define and meet acceptance criteria and ‘ready’/‘done’ standards. 

• Quality products, on time. Accountable for value delivered to customers, working with technical leads to ensure scalable, quality, interoperable solutions are delivered on time, whilst coordinating releases and associated communications. 

• Release coordination. Coordinate releases and associated communications to ensure clarity and readiness for customers and stakeholders. 

• Stakeholder/customer management. Build trusted relationships with internal and external stakeholders/customers – including using proactive, clear, and personalised communication. 

• Team ways of working. Work with development leaders to maintain effective team RACI and strive to continuously improve delivery predictability, quality, efficiency and effectiveness. 

• Product collateral. Create and maintain all product collateral necessary to enable comms, sales, marketing and the implementation teams to be successful. 

Propositions, sales and commercial acumen: 

• Propositions. Deeply understand where your product sits within your market as well as the NEC Health ecosystem – constantly looking for collaboration (internally and externally) and scaled value opportunities. 

• Product ROI. Track and strive to forever improve the return on investment of your product team - working closely with finance and sales to track current and projected revenues and costs, whilst remaining ambitious in terms of growth. 

• Business cases. Author business cases to gain buy-in from an exec audience that are compelling from a proposition, commercial, architectural and product strategy perspective. 

• Sales enablement. Act as product SME and advocate, supporting sales with collateral, training and provide direct support in pitches when required. 

• Third‑party management. Assess the use of third‑parties for use for your product, negotiate on cost/features where appropriate, and explore alternatives alongside the technical teams. 

Soft skills and personal characteristics: 

• Exceptional communicator and presenter (written, in person, and online). 

• Self-starter and autonomous worker. 

• User / customer obsessed. 

• Problem solver / option creator. 

• Exceptional time management and organisational skills. 

• Adaptable and resilient to an ever-changing landscape. 

Advantageous experience 

• Proven SaaS product manager with demonstrable value delivered. 

• Delivered AI/data products. 

• Working with AI to improve your efficiency and working with an AI enabled development team. 

• Experience across agile, scaled agile and waterfall delivery. 

• Healthcare sector. 

• Familiarity with product management tools (e.g. Azure DevOps, Jira, Aha!). 

• Scaled a product internationally. 

Location 

• This is a remote role with the expectation to travel to customer sites and NEC offices across the country when required. 

Qualifications

No particular qualifications are mandatory, although degree level+ or equivalent certifications in a product, project management, business or technical related disciplines would be advantageous.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions 

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.