Full-Time

Technical Support Engineer

Posted on 2/19/2025

Cloudflare

Cloudflare

5,001-10,000 employees

Provides CDN, security, and serverless solutions

Enterprise Software
Cybersecurity

Junior, Mid

Company Historically Provides H1B Sponsorship

Austin, TX, USA

This is a hybrid position, which may require occasional in-office work.

Category
Customer Support
Customer Success & Support
IT Support
IT & Security

You match the following Cloudflare's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Ability and willingness to work occasional weekends, holidays, and after hours
  • You are comfortable communicating in writing and always put the customer first
  • You are a motivated self-starter who always looking to expand your skill sets
  • You take initiatives and capable of learning new technologies / systems / features with little guidance
  • You enjoy troubleshooting and solving unknown technical problems and issues
  • You are inquisitive and able to communicate to different kind of audiences
  • You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
  • You understand how the Internet works
Responsibilities
  • Work with customers on a variety of technical support issues
  • Collaborate with the Technical Operations team that is responsible for running the global distributed network
  • Learn the inner workings of Cloudflare’s technology and gain a deeper understanding of internet technologies
Desired Qualifications
  • You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • You have experience installing and configuring web servers like Apache, Nginx, and IIS
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have web development, hosting, or customer support experience

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Their freemium business model attracts a wide range of clients, from individual developers to large enterprises, generating revenue through subscriptions and enterprise contracts. Cloudflare aims to improve online experiences by making the internet faster and more secure.

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with SEACOM enhances cybersecurity solutions in Africa, expanding market reach.
  • Expansion in Mexico positions Cloudflare to capture growing Latin American market.
  • Recognition as a Fortune Future 50 company boosts investor confidence and potential investments.

What critics are saying

  • Emerging CDN providers with lower costs threaten Cloudflare's market share.
  • Rapidly evolving cyber threats may outpace Cloudflare's current security measures.
  • Regulatory scrutiny on data privacy could increase compliance costs and operational challenges.

What makes Cloudflare unique

  • Cloudflare offers a unique freemium model attracting a large user base.
  • Their serverless computing solutions simplify development and reduce costs for developers.
  • Cloudflare Workers enable developers to deploy applications directly on their network.

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Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

0%
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Aljian Capital Management LLC makes new Investment in Cloudflare, Inc. (NYSE:NET).

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Brookstone Capital Management makes new $304,000 investment in Cloudflare, Inc. (NYSE:NET).

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Brookstone Capital Management Makes New $304,000 Investment in Cloudflare, Inc. (NYSE:NET)

Brookstone Capital Management purchased a new position in shares of Cloudflare, Inc. (NYSE:NET – Free Report) during the fourth quarter, HoldingsChannel reports. The firm purchased 2,826 shares of the company’s stock, valued at approximately $304,000. A number of other hedge funds also recently modified their holdings of NET. CVA Family Office LLC lifted its holdings […]

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Jan 19th, 2025
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Oak Ridge Investments LLC makes new investment in Cloudflare, Inc. (NYSE:NET).

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