Full-Time
Assistant Night Manager
IHG
Global hotel company
No salary listed
Australia
In Person
 Food Service & Hospitality (1) |
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- Lead the overnight Front Office operation, ensuring guests receive prompt, professional and personalised service.
- Respond to guest concerns and operational issues, using sound judgement to resolve matters or escalate appropriately.
- Oversee Reception, Concierge and Porter operations and ensure service standards are consistently maintained.
- Monitor Front Office and public areas, addressing presentation, maintenance, safety or operational issues promptly.
- Ensure VIP, regular and IHG Rewards guests receive appropriate recognition and benefits.
- Champion IHG Rewards enrolment, brand standards and True Hospitality service behaviours.
- Conduct effective overnight handovers and communicate key operational matters to the day team.
- Ensure all hotel health, safety, security, compliance and brand requirements are followed.
- Lead, coach and support Front Office colleagues, providing regular feedback and guidance to build capability and performance.
- Ensure colleagues have the training, tools and resources required to deliver their roles confidently.
- Support recruitment, onboarding, development and succession planning within the Front Office team.
- Promote teamwork and effective communication across Front Office and wider hotel departments.
- Support the management of performance, conduct and other people matters in line with hotel policies and procedures.
- Complete and/or oversee the night audit and preparation of daily financial reports.
- Reconcile revenue, transactions, guest accounts and cashier balances, investigating and resolving discrepancies.
- Monitor guest credit, billing instructions and financial transactions in line with hotel policies and controls.
- Support labour management, rostering and timesheet approvals in line with business requirements.
- Identify opportunities to maximise revenue through upselling, walk-ins and other Front Office revenue streams.
- Maintain accurate cash handling and audit records.
- Promote a safe environment for guests and colleagues and respond appropriately to hazards or incidents.
- Ensure health, safety, security and wellbeing procedures are followed and required actions are addressed.
- Support a culture of responsible and compliant hotel operations.
IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.
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