Full-Time
Customer Intake Specialist
Mindlance
1,001-5,000 employees
Global talent, teams, projects, workforce solutions
Compensation Overview
$15.75/hr
Portland, ME, USA
In Person
 Customer Experience & Support (1) |
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- Minimum high school diploma, post-secondary education, or equivalent call center experience; or equivalent required.
- Call center experience may be required.
- Attention to detail.
- Proven ability to quickly learn new systems and processes.
- Six or more years of experience.
- Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations.
- Identify and direct beneficiaries to the most appropriate, cost effective medical care.
- Processes request for authorization as indicated.
- Excellent communication skills.
- Commitment to offering quality service to internal and external customers.
- Ability to respond quickly and proactively to customer queries.
- Demonstrated teamwork through flexibility and reliability; superior customer service skills.
- Ability to adapt to varied situation and exercise sound judgment.
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Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Union City, New Jersey
Founded
1999
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Simplify's Take
What believers are saying
- Skuad investment pivots into high-margin fintech payroll automation.
- EMEA, APAC, LATAM expansion captures emerging contingent workforce demand.
- CyberSN partnership creates one-stop cybersecurity talent solutions.
What critics are saying
- Payoneer acquired Skuad in 2024, wiping out Mindlance's investment.
- Payoneer uses Skuad to compete directly in global payroll services.
- Payoneer integration failures damage Mindlance's staffing client reputation.
What makes Mindlance unique
- MBE certification secures government contracts and ESG procurement advantages.
- Clinical research staffing targets high-margin talent shortage sectors.
- Acquisition of Quintrix expands specialized workforce solutions offerings.
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Benefits
Health Insurance
401(k) Retirement Plan
Remote Work Options
Company News
Check out Skuad on Radar. Radar is a new platform that curates the best fundraising announcements of the day.
Singapore-domiciled digital payroll platform Skuad has raised $5 million in a Series A funding round from Mindlance, show recent filings by the company to Singapore’s Accounting Corporate and Regulatory Authority (Acra).