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Senior Director
Confirmed live in the last 24 hours
San Francisco, CA, USA
Experience Level
  • SaaS marketing experience and 5+ years of community experience leading a diverse community
  • Experience coordinating, directing and guiding the work of your team within a high growth organization
  • A thoughtful approach with an ability to collaborate cross-functionally with other departments to build consensus around, and incorporate feedback
  • Exceptional communication skills, both written and verbal
  • Prefer understanding of evolving mobile marketing automation landscape, cross-industry brand knowledge
  • Self starter with an entrepreneurial mentality with experience working on complex, ambiguous projects across multiple teams. Creative approach to new ideas, experimentation to foster community growth
  • Data drive and measurable outcomes driven approach to work and initiatives
  • Build and lead the development of a cohesive strategy for the Braze community
  • Work with your team and lead the execution of aspects of the Community and Customer Advocacy strategy and objectives
  • Collaborate with cross-functional leaders of Success, Support, Product, Growth, and Partnerships to continually expand and execute on the Braze community vision
  • Lead a diverse range of global community structures and programs: Online/offline, social, user groups and advocacy programs, webinars, events, and forums
  • Source, surface and amplify community generated content that fosters learning and growth and establishes the Braze community as the go-to source for all things customer engagement
  • Oversee global customer advocacy programs, setting the strategy and overseeing the advocacy team to align with key stakeholders on key measures of success
  • Develop a set of core and measurable KPI's that demonstrate value to the community and impact on the company's bottom line
  • Be an active advocate of the Braze community and help facilitate highly-engaged community groups
  • Identify, engage and build rapport with contributors, experts, influencers and event partners to establish third party validation and further amplify with speaking engagements and community-focused thought leadership initiatives
  • Be a player and a coach - roll up your sleeves and work on community initiatives and also help the team grow

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture
Company Core Values
  • Take Your Seat At The Table - Our community welcomes and respects your unique talents and perspective
  • Don't Ignore Smoke - We help each other notice issues before smoke turns to fire
  • Shape The Future - We believe in the positive trajectory of change
  • Embrace Curiosity - We are explorers of details and new horizons
  • Seek The Truth - We combine intelligence with humility to challenge our assumptions and ask thoughtful questions
  • Be A Human - Each of us contributes to the Braze culture through our individuality